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Best IT Support Companies in Wellington

We assessed 28 IT support companies in Wellington and ranked the top 5 on public rating quality, review volume and how recent the reviews are. The businesses listed below hold 2,229 Google reviews between them. No business can pay for a place in these rankings. Last updated 10 September 2026. How we rank →

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Before you hire

Most IT support companies in New Zealand sell one of two things: a managed service contract, which is a fixed monthly fee per user or device covering monitoring, updates and a helpdesk, or break-fix work billed by the hour, and a low hourly rate means little if every problem takes a site visit. Ask what the response time is when a system is down, who holds the admin passwords, domain name and software licences if you leave, and when a backup was last restored rather than just taken. Under the Privacy Act 2020 a breach likely to cause serious harm must be reported to the Privacy Commissioner as soon as practicable, and that duty sits with your business, not your provider, so ask how they would help you meet it.

Top 5 IT Support Companies in Wellington

The top 5 IT support companies in Wellington are #1 Geeks on Wheels, #2 ExtremePC, #3 Device Repair Guy, #4 Connect NZ, and #5 Tech On Road, ranked by Top5 score. Scroll for our take on each, plus what to ask before you hire.

  • 1

    Geeks on Wheels Wellington - Mobile Computer Repairs & Service

    ★ 4.9 1,048 reviews Top5 Score 188
    5★ 950 4★ 75 3★ 3 2★ 4 1★ 16

    Geeks on Wheels sends mobile technicians to homes for computer repairs, software updates, connectivity fixes, and device setup, explaining each step without technical jargon. Technicians like Santana and Brandon are noted for working through options from cheapest to most expensive rather than pushing the pricier fix first.

    map Map Is this your business?
  • 2

    ExtremePC Wellington

    ★ 4.8 271 reviews Top5 Score 168
    5★ 247 4★ 10 3★ 3 2★ 3 1★ 8

    ExtremePC handles hardware diagnostics, custom PC builds, and component troubleshooting from their Wellington store, with staff willing to test faulty parts on their own machines at no charge to isolate the problem. When a fix can be done quickly, such as swapping a CMOS battery or applying thermal paste, they have covered the cost of the service on the spot.

    location_on 78 Tory Street, Te Aro, Wellington

    map Map Is this your business?
  • 3

    Device Repair Guy Manners St

    ★ 4.6 345 reviews Top5 Score 163
    5★ 299 4★ 10 3★ 7 2★ 5 1★ 24

    Device Repair Guy turns around phone virus removal, screen replacements, battery swaps, and water damage repairs from their Manners St store, often within hours of drop-off. Staff like Ayden and Emily are noted for keeping clients informed through diagnosis and explaining options clearly before any work begins.

    location_on 104 Manners Street, Te Aro, Wellington

    map Map Is this your business?
  • 4

    Connect NZ - Wellington

    ★ 4.6 229 reviews Top5 Score 160
    5★ 191 4★ 15 3★ 4 2★ 6 1★ 13

    Connect NZ turns around phone screen replacements, battery swaps, Mac revivals, and laptop screen repairs, often within 24 hours of drop-off. Staff like Jenny are noted for cutting through third-party warranty and insurer processes on behalf of clients, saving them money and time they would have spent dealing with manufacturers directly.

    location_on 97-101 Adelaide Road, Mount Cook, Wellington

    map Map Is this your business?
  • 5

    Tech On Road - Computer & Phone Repair in Wellington.

    ★ 5.0 63 reviews Top5 Score 154
    5★ 63

    Tech On Road covers PC rebuilds after hardware failure, malware and ad removal, data recovery from damaged phones, security setup across devices, and connectivity troubleshooting, both in-store and at clients' homes. Staff like Sam and Rajvir are noted for pointing clients toward free remedies under the Consumer Guarantees Act rather than charging for unnecessary work.

    location_on 205A Main Street, Upper Hutt Central, Upper Hutt

    map Map Is this your business?

Before you hire an IT support company in Wellington

Drawn from 509 customer reviews collected for this page. The first answer is what it costs.

What does IT support cost for a small business in New Zealand? expand_more

Break-fix support runs $120 to $190 per hour, rising to $250 or more for senior or specialist work. After-hours callouts cost 1.5 to 2 times the standard rate, and most providers charge a one-hour minimum. Managed services cost roughly $80 to $130 per user per month for helpdesk, monitoring, patching and Microsoft 365 administration, rising to $130 to $220 per user for a fully managed plan that adds endpoint security, backup and multi-factor authentication. A realistic planning figure for a small business is $100 to $180 per user per month, and a one-off onboarding fee of $1,000 to $5,000 is common before support begins. On-site visits, after-hours cover, a server or line-of-business software, and compliance or cyber-insurance requirements all push prices up. A per-user price well below the band nearly always excludes on-site time and security tooling, so check exactly what is stripped out before comparing quotes.

If my IT provider is breached or loses my data, who is responsible? expand_more

IT support is not a licensed occupation in New Zealand, so there is no register to verify a provider against before you hire them. Legal responsibility for personal information sits with your business: under the Privacy Act 2020 your business is the agency, and if a breach has caused or is likely to cause serious harm you must notify the Office of the Privacy Commissioner and the affected people as soon as practicable under sections 114 and 115, ideally within 72 hours through the Commissioner's NotifyUs tool at privacy.org.nz. Failing to notify the Commissioner without reasonable excuse is an offence carrying a fine of up to $10,000 under section 118, and having fixed the breach is not a defence. Whether your provider is liable to you for causing the breach depends entirely on your contract, so read the liability, backup, data-location and breach-notification clauses before signing. The National Cyber Security Centre, which absorbed CERT NZ in July 2024 and runs the Own Your Online programme at ownyouronline.govt.nz, sets the baseline any provider should have in place for you: two-factor authentication, tested backups, software updates and a written incident plan.

Should a small business choose managed IT services or pay-as-you-go support? expand_more

Break-fix suits a business with a handful of staff on laptops running cloud software and no server, where months can pass without a fault needing attention. A managed plan suits any business that cannot afford downtime, runs a server or specialist line-of-business software, or needs someone accountable for security and backups, because the provider is paid to prevent problems rather than to fix them after they strike. Reviewers noted that prompt diagnosis and same-day fixes mattered most when things went wrong, and one account flagged a misdiagnosis that left a machine unrepaired, which points to the value of a service level agreement that sets response times and defines what happens when a target is missed. Whichever model you choose, your business must own its Microsoft 365 tenancy, domain name, software licences and administrator accounts, with the provider holding only delegated access, and the contract should state clearly where backups are stored and how the provider will help you meet your Privacy Act 2020 notification duties if something goes wrong.

What are the warning signs of an IT support company you should not use? expand_more
  • –A repair is returned to you in worse condition than when you handed it over, with a large quote to fix the new damage.
  • –The same fault recurs across multiple visits because no one identified the root cause, only the symptom.
  • –Pricing is significantly higher than nearby competitors for identical work, with no explanation of what justifies the gap.
  • –Warranty or consumer rights claims are disputed or delayed, or a refund is promised but not processed within a reasonable time.
  • –Communication is poor, follow-through on commitments is unreliable, and staff show no interest in keeping you informed during a repair.
  • –A provider holds your domain name, admin accounts or licences in their own name, making it slow or costly to leave.
What should you ask before hiring an IT support company? expand_more
  • –What is the guaranteed response time for a system-down call, and what is the target for a routine request, and what happens if those targets are missed?
  • –What exactly does the monthly fee cover, and what is billed separately, including on-site visits, after-hours work and hardware?
  • –Who will own the Microsoft 365 tenancy, domain name and software licences, and how is delegated access handed back at the end of the contract?
  • –How often are backups restored as a test, where is the backup data stored, and is any of it held offshore?
  • –Is two-factor authentication switched on for every account you manage, and how do you handle the security baseline recommended by the National Cyber Security Centre?
  • –Do you support other businesses of our size and with our software stack, and can you provide a reference from one of them?

IT Support Companies ranked 6 to 10 in Wellington

They scored below the top 5 on the same public review record.

  • 6

    Datacom Wellington

    ★ 4.4 137 reviews Top5 Score 147
    5★ 103 4★ 12 3★ 8 2★ 4 1★ 10

    Datacom coordinates device image builds and project-level IT work for professional organisations, with prompt turnaround and clear communication noted between their team and project managers. Their scale as New Zealand's largest IT company means they are set up for structured, ongoing business engagements rather than one-off consumer requests.

    location_on 55 Featherston Street, Pipitea, Wellington

    map Map Is this your business?
  • 7

    Solved Tech Support

    ★ 5.0 35 reviews Top5 Score 146
    5★ 34 4★ 1

    Solved Tech Support covers device setup, data recovery from failed hardware, hardware sourcing, and day-to-day troubleshooting across Macs, laptops, phones, and tablets, with remote login used to resolve issues without a visit when possible. Suzanne is specifically noted for strong Apple expertise at a time when many technicians avoid Mac work, and for explaining fixes in plain terms that leave clients more confident afterwards.

    map Map Is this your business?
  • 8

    Catalyst IT - Wellington

    ★ 4.7 44 reviews Top5 Score 144
    5★ 34 4★ 8 3★ 2

    Catalyst IT builds its work around open source technology, making them a natural fit for organisations that want to avoid proprietary software lock-in. Staff are noted as competent and the workplace culture draws people who are genuinely interested in the field, which tends to show in how they engage with technical problems.

    location_on Catalyst House 6/150 Willis Street, Te Aro, Wellington

    map Map Is this your business?
  • 9

    IT Works - Managed IT Services

    ★ 4.9 32 reviews Top5 Score 143
    5★ 30 4★ 2

    IT Works is a managed IT services provider where contact with staff like Donna is noted for being responsive and genuinely helpful. Clients reaching out for day-to-day support can expect to get through quickly and be dealt with in a straightforward way.

    location_on 10 Raroa Road, Hutt Central, Lower Hutt

    map Map Is this your business?
  • 10

    Ricoh Wellington

    ★ 4.4 25 reviews Top5 Score 132
    5★ 16 4★ 4 3★ 5

    Ricoh Wellington draws visitors for copier and document solutions support, with staff noted for being accommodating and treating no request as too much trouble. Their floor 10 client-facing space is also available for training sessions and team meetings, giving business clients a practical venue alongside their support services.

    location_on 1 Victoria Street, Wellington Central, Wellington

    map Map Is this your business?

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About this ranking

How are the top IT support companies in Wellington chosen? expand_more

We build this page from Google Maps results for IT support companies in Wellington. Each one is scored on its public rating and review record. Businesses outside the area, or whose reviews describe a different line of work, are left out. See how we rank for the full method.

How often are rankings updated? expand_more

Every category and city is recrawled on a rolling cycle, about every two months. This page was last checked on 10 September 2026.

Can a business pay to appear in this list? expand_more

No. Top 5 and Also Recommended positions are merit-only and cannot be purchased. Verifying a business is free. A subscription adds a website link on the card, a public profile page, and competitor and ranking history in the owner's dashboard, none of which affects ranking position. See what a subscription includes.

Why isn't my business listed? expand_more

We build this page from Google Maps results for IT support companies in Wellington. The usual reasons for missing out are a Google Business category that does not match, too few reviews to score near the top, or an address outside the area we cover. At the last update, the smallest review count among the 10 businesses listed here was 25. Check where you rank or read how rankings work.