Best IT Support Companies in Wellington
We assessed 26 IT support companies in Wellington and ranked the top 5 on public rating quality, review volume and how recent the reviews are. The businesses listed below hold 1,693 Google reviews between them. No business can pay for a place in these rankings. Last updated 11 September 2026. How we rank →
Before you hire
Most IT support companies in New Zealand sell one of two things: a managed service contract, which is a fixed monthly fee per user or device covering monitoring, updates and a helpdesk, or break-fix work billed by the hour, and a low hourly rate means little if every problem takes a site visit. Ask what the response time is when a system is down, who holds the admin passwords, domain name and software licences if you leave, and when a backup was last restored rather than just taken. Under the Privacy Act 2020 a breach likely to cause serious harm must be reported to the Privacy Commissioner as soon as practicable, and that duty sits with your business, not your provider, so ask how they would help you meet it.
Top 5 IT Support Companies in Wellington
The top 5 IT support companies in Wellington are #1 Geeks on Wheels, #2 ExtremePC, #3 Tech On Road, #4 Datacom, and #5 Solved Tech Support, ranked by Top5 score. Scroll for our take on each, plus what to ask before you hire.
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1
Geeks on Wheels Wellington - Mobile Computer Repairs & Service
★ 4.9 1,049 reviews +1 Top5 Score 1895★ 951 4★ 75 3★ 3 2★ 4 1★ 16Geeks on Wheels sends mobile technicians to homes for computer repairs, software updates, connectivity fixes, and device setup, explaining each step without technical jargon. Technicians like Santana and Brandon are noted for working through options from cheapest to most expensive rather than pushing the pricier fix first.
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2
ExtremePC Wellington
★ 4.8 270 reviews -1 Top5 Score 169 +15★ 247 4★ 10 3★ 3 2★ 2 1★ 8ExtremePC handles hardware diagnostics, custom PC builds, and component troubleshooting from their Wellington store, with staff willing to test faulty parts on their own machines at no charge to isolate the problem. When a fix can be done quickly, such as swapping a CMOS battery or applying thermal paste, they have covered the cost of the service on the spot.
location_on 78 Tory Street, Te Aro, Wellington
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3
Tech On Road - Computer & Phone Repair in Wellington.
↑ 2★ 5.0 63 reviews Top5 Score 1545★ 63Tech On Road covers PC rebuilds after hardware failure, malware and ad removal, data recovery from damaged phones, security setup across devices, and connectivity troubleshooting, both in-store and at clients' homes. Staff like Sam and Rajvir are noted for pointing clients toward free remedies under the Consumer Guarantees Act rather than charging for unnecessary work.
location_on 205A Main Street, Upper Hutt Central, Upper Hutt
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4
Datacom Wellington
↑ 2★ 4.4 137 reviews Top5 Score 153 +55★ 103 4★ 12 3★ 8 2★ 4 1★ 10Datacom coordinates device image builds and project-level IT work for professional organisations, with prompt turnaround and clear communication noted between their team and project managers. Their scale as New Zealand's largest IT company means they are set up for structured, ongoing business engagements rather than one-off consumer requests.
location_on 55 Featherston Street, Pipitea, Wellington
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5
Solved Tech Support
↑ 2★ 5.0 35 reviews Top5 Score 1465★ 34 4★ 1Solved Tech Support covers device setup, data recovery from failed hardware, hardware sourcing, and day-to-day troubleshooting across Macs, laptops, phones, and tablets, with remote login used to resolve issues without a visit when possible. Suzanne is specifically noted for strong Apple expertise at a time when many technicians avoid Mac work, and for explaining fixes in plain terms that leave clients more confident afterwards.
Before you hire an IT support company in Wellington
Drawn from 509 customer reviews collected for this page. The first answer is what it costs.
What does IT support cost for a small business in New Zealand? expand_more
Break-fix support runs $120 to $190 per hour, rising to $250 or more for senior or specialist work. After-hours callouts cost 1.5 to 2 times the standard rate, and most providers charge a one-hour minimum.
Managed services cost roughly $80 to $130 per user per month for helpdesk, monitoring, patching and Microsoft 365 administration, rising to $130 to $220 per user for a fully managed plan that adds endpoint security, backup and multi-factor authentication. A realistic planning figure for a small business is $100 to $180 per user per month, and a one-off onboarding fee of $1,000 to $5,000 is common before support begins.
On-site visits, after-hours cover, a server or line-of-business software, and compliance or cyber-insurance requirements all push prices up. A per-user price well below the band nearly always excludes on-site time and security tooling, so check exactly what is stripped out before comparing quotes.
If my IT provider is breached or loses my data, who is responsible? expand_more
IT support is not a licensed occupation in New Zealand, so there is no register to verify a provider against before you hire them. Legal responsibility for personal information sits with your business: under the Privacy Act 2020 your business is the agency, and if a breach has caused or is likely to cause serious harm you must notify the Office of the Privacy Commissioner and the affected people as soon as practicable under sections 114 and 115, ideally within 72 hours through the Commissioner's NotifyUs tool at privacy.org.nz.
Failing to notify the Commissioner without reasonable excuse is an offence carrying a fine of up to $10,000 under section 118, and having fixed the breach is not a defence. Whether your provider is liable to you for causing the breach depends entirely on your contract, so read the liability, backup, data-location and breach-notification clauses before signing. The National Cyber Security Centre, which absorbed CERT NZ in July 2024 and runs the Own Your Online programme at ownyouronline.govt.nz, sets the baseline any provider should have in place for you: two-factor authentication, tested backups, software updates and a written incident plan.
Should a small business choose managed IT services or pay-as-you-go support? expand_more
Break-fix suits a business with a handful of staff on laptops running cloud software and no server, where months can pass without a fault needing attention. A managed plan suits any business that cannot afford downtime, runs a server or specialist line-of-business software, or needs someone accountable for security and backups, because the provider is paid to prevent problems rather than to fix them after they strike.
Reviewers noted that prompt diagnosis and same-day fixes mattered most when things went wrong, and one account flagged a misdiagnosis that left a machine unrepaired, which points to the value of a service level agreement that sets response times and defines what happens when a target is missed. Whichever model you choose, your business must own its Microsoft 365 tenancy, domain name, software licences and administrator accounts, with the provider holding only delegated access, and the contract should state clearly where backups are stored and how the provider will help you meet your Privacy Act 2020 notification duties if something goes wrong.
What are the warning signs of an IT support company you should not use? expand_more
- –A repair is returned to you in worse condition than when you handed it over, with a large quote to fix the new damage.
- –The same fault recurs across multiple visits because no one identified the root cause, only the symptom.
- –Pricing is significantly higher than nearby competitors for identical work, with no explanation of what justifies the gap.
- –Warranty or consumer rights claims are disputed or delayed, or a refund is promised but not processed within a reasonable time.
- –Communication is poor, follow-through on commitments is unreliable, and staff show no interest in keeping you informed during a repair.
- –A provider holds your domain name, admin accounts or licences in their own name, making it slow or costly to leave.
What should you ask before hiring an IT support company? expand_more
- –What is the guaranteed response time for a system-down call, and what is the target for a routine request, and what happens if those targets are missed?
- –What exactly does the monthly fee cover, and what is billed separately, including on-site visits, after-hours work and hardware?
- –Who will own the Microsoft 365 tenancy, domain name and software licences, and how is delegated access handed back at the end of the contract?
- –How often are backups restored as a test, where is the backup data stored, and is any of it held offshore?
- –Is two-factor authentication switched on for every account you manage, and how do you handle the security baseline recommended by the National Cyber Security Centre?
- –Do you support other businesses of our size and with our software stack, and can you provide a reference from one of them?
Also recommended IT support companies in Wellington
Ranked 6 to 10 on the same public review record.
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6
Catalyst IT - Wellington
↑ 2★ 4.7 44 reviews Top5 Score 1445★ 34 4★ 8 3★ 2Catalyst IT draws in people who are serious about open source technology, attracting staff and clients who share that focus. The Wellington office is noted for a strong team culture and environment, making it a workplace where technically minded people feel at home.
location_on Catalyst House 6/150 Willis Street, Te Aro, Wellington
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7
IT Works - Managed IT Services
↑ 2★ 4.9 32 reviews Top5 Score 1435★ 30 4★ 2IT Works sets up and supports network infrastructure, data management, and day-to-day IT troubleshooting for businesses, explaining options in plain language rather than technical terms. Clients who have come from bad experiences elsewhere note that the team asked the right questions and resolved long-standing problems in a fraction of the time previous providers took.
location_on 10 Raroa Road, Hutt Central, Lower Hutt
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8
Capital Computer Services Limited
★ 4.5 25 reviews Top5 Score 1345★ 22 1★ 3Capital Computer Services fixes computers and sells refurbished laptops and desktops, with quick turnaround on repairs including MacBooks, notebooks, and desktops. When problems arise after a purchase, Nagesh has driven replacements to customers' doors the next day rather than asking them to come back in.
location_on 41/47 Dixon Street, Te Aro, Wellington
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9
Ricoh Wellington
↑ 1★ 4.4 25 reviews Top5 Score 1335★ 16 4★ 4 3★ 5Ricoh Wellington is known for copier and document services, with staff described as helpful and willing to go out of their way for clients. Their floor 10 customer-facing space is also used for training sessions and team meetings, giving business clients a practical venue alongside their core services.
location_on 1 Victoria Street, Wellington Central, Wellington
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10
Tech Experts
★ 5.0 13 reviews Top5 Score 1325★ 13Tech Experts covers device selection and purchasing advice, new laptop setup, software installation, and ongoing problem-solving for home and business clients across Wellington. Vish travels to clients' homes or workplaces, and several clients describe trusting his recommendations so fully over many years that they no longer research products themselves.
location_on 48b Coast Road, Wainuiomata, Wellington, Lower Hutt
About this ranking
What the 10 IT support companies listed above hold, at the 11 September 2026 check.
We first assessed IT support companies in Wellington in September 2026. Across the 14 locations we assess IT support companies in, the 139 businesses listed have a median rating of 4.9, and one-star reviews are 4.2% of their total.
How are the top IT support companies in Wellington chosen? expand_more
We build this page from Google Maps results for IT support companies in Wellington. Each one is scored on its public rating and review record. Businesses outside the area, or whose reviews describe a different line of work, are left out, and a business whose main Google category is a different trade is held back until a person has checked what it does. A business whose website no longer resolves and that has had no Google review for six months is treated as dormant and left off the page until either changes. Every category and city is rechecked on a rolling cycle, about every two to three months. A location with a subscribing business is rechecked every month, and the whole page updates with it. See how we rank for the full method.
What does a business subscription offer? expand_more
No business can pay for a place in these rankings. Claiming and verifying a listing is free. It adds a phone number to the card and a small trust bonus (+3 points) to its score, for confirming a real operator stands behind the listing. The owner also gets a dashboard showing how their score is made up. A paid subscription provides an enhanced card with more ways to reach the business, including a website link and a detailed profile page. It also refreshes this page monthly and adds ranking history and competitor analysis to the owner's dashboard. The subscription adds nothing to the score. Claim your listing or see what a subscription includes.
Why isn't my business listed? expand_more
We build this page from Google Maps results for IT support companies in Wellington. The usual reasons for missing out are a Google Business category that does not match, too few reviews to score near the top, or an address outside the area we cover. Sometimes we miss a business that should be here. Check where you rank first. If you are not there and think you should be, get in touch.