IT Support Companies in New Zealand
Top 5 rankings across New Zealand
Most IT support companies in New Zealand sell one of two things: a managed service contract, which is a fixed monthly fee per user or device covering monitoring, updates and a helpdesk, or break-fix work billed by the hour, and a low hourly rate means little if every problem takes a site visit. Ask what the response time is when a system is down, who holds the admin passwords, domain name and software licences if you leave, and when a backup was last restored rather than just taken. Under the Privacy Act 2020 a breach likely to cause serious harm must be reported to the Privacy Commissioner as soon as practicable, and that duty sits with your business, not your provider, so ask how they would help you meet it.
Choose a location
IT Support Companies rankings in all 14 locations, each at its own latest check. Rows follow our fixed market order, with the areas of a larger city listed under it, so the table is not a ranking of cities. Ratings and shares cover the businesses listed in that location.
| Location | Reviews at #5 | Lowest rating | 1-star share |
|---|---|---|---|
| Auckland | 68 | 4.6 | 1.8% |
| North Shore | 111 | 4.0 | 9.8% |
| South Auckland | 34 | 4.8 | 1.1% |
| West Auckland | 18 | 4.5 | 1.2% |
| Wellington | 35 | 4.4 | 2.2% |
| Christchurch | 59 | 4.7 | 2.6% |
| Hamilton | 17 | 4.7 | 1.4% |
| Tauranga | 14 | 4.2 | 2.0% |
| Napier and Hastings | 6 | 4.0 | 3.0% |
| Dunedin | 12 | 4.0 | 4.6% |
| Palmerston North | 13 | 4.1 | 6.2% |
| Whangārei | 18 | 4.3 | |
| Nelson | 14 | 4.5 | 0.9% |
| New Plymouth | 4 | 4.0 |
Across the 14 locations we assess IT support companies in, the 139 businesses listed have a median rating of 4.9, and one-star reviews are 4.2% of their total. The review count needed for 5th place runs from 4 to 111.
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