Best IT Support Companies on the North Shore
We assessed 33 IT support companies on the North Shore and ranked the top 5 on public rating quality, review volume and how recent the reviews are. The businesses listed below hold 2,153 Google reviews between them. No business can pay for a place in these rankings. Last updated 11 September 2026. How we rank →
Before you hire
Most IT support companies in New Zealand sell one of two things: a managed service contract, which is a fixed monthly fee per user or device covering monitoring, updates and a helpdesk, or break-fix work billed by the hour, and a low hourly rate means little if every problem takes a site visit. Ask what the response time is when a system is down, who holds the admin passwords, domain name and software licences if you leave, and when a backup was last restored rather than just taken. Under the Privacy Act 2020 a breach likely to cause serious harm must be reported to the Privacy Commissioner as soon as practicable, and that duty sits with your business, not your provider, so ask how they would help you meet it.
Top 5 IT Support Companies on the North Shore
The top 5 IT support companies on the North Shore are #1 Expert Infotech, #2 Advanced Computers Rosedale, #3 RTL Computer Services, #4 iT360, and #5 Elive, ranked by Top5 score. Scroll for our take on each, plus what to ask before you hire.
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1
Expert Infotech
↑ 9★ 4.0 1,113 reviews Top5 Score 172 +195★ 635 4★ 204 3★ 79 2★ 40 1★ 155Expert Infotech sells refurbished and second-hand smartphones, with buyers across New Zealand receiving devices in described condition within a few days of ordering. When stock or import delays arise, they have contacted customers proactively to offer alternative models or updated delivery timelines, keeping purchases moving without the buyer needing to chase.
location_on 96 Sunnybrae Road, Hillcrest, Auckland
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2
Advanced Computers Rosedale - Computer, Laptop and Mac Repair
↑ 3★ 4.4 366 reviews Top5 Score 165 +95★ 285 4★ 21 3★ 14 2★ 12 1★ 34Advanced Computers Rosedale repairs laptops, desktops, phones and hard-to-source devices like iPod Classics and ASUS ROG handsets, including screen replacements, corrupted OS fixes and circuit board faults. Before any work begins, they inspect the device first and walk customers through what was found, how long it will take, and what it will cost.
location_on 7C Triton Drive, Rosedale, Auckland
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3
RTL Computer Services
↑ 3★ 4.6 197 reviews +1 Top5 Score 161 +55★ 173 4★ 6 3★ 4 1★ 14RTL Computer Services gets laptops, MacBooks and iPhones back into use, covering virus and malware removal, LCD screen replacements and software faults across Apple, HP and Acer devices. Neo is regularly singled out for fixing problems on the spot at prices customers describe as fair, including scam removal jobs completed the same visit.
location_on 42 Anzac Road, Browns Bay, Auckland
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4
iT360 Limited
★ 4.9 97 reviews Top5 Score 1585★ 91 4★ 6iT360 covers day-to-day IT issues, network setup, cloud migrations and server emergencies for business clients, with a ticketing system that gets problems picked up and resolved without delay. Technicians like Bradley, Aeron and Matt are noted for following up after jobs to confirm everything is working, and for walking clients through problems rather than just fixing things silently.
location_on Level 5:/205 Wairau Road, Wairau Valley, Auckland
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5
Elive
↑ 2★ 4.8 111 reviews Top5 Score 158 +25★ 103 4★ 2 3★ 1 1★ 5Elive stocks computers, phones, printers, ink cartridges and peripherals at prices that regularly undercut major retailers, with same-day or next-day delivery reaching rural addresses as well as main centres. When things go wrong, they pursue warranty claims directly with suppliers and have sent replacement goods at their own cost to cover courier errors that were not their fault.
location_on 8B Target Court, Wairau Valley, Auckland
Other suburbs
Before you hire an IT support company on the North Shore
Drawn from 703 customer reviews collected for this page. The first answer is what it costs.
What does IT support cost for a small business in New Zealand? expand_more
Managed services run about $80 to $130 per user per month for helpdesk, monitoring, patching and Microsoft 365 administration. A fully managed plan adding endpoint security, tested backups and multi-factor authentication costs roughly $130 to $220 per user per month.
Ad hoc break-fix support is billed at around $120 to $190 per hour, with senior or specialist work at $200 or more and after-hours rates at 1.5 to 2 times the standard charge. Expect a one-off onboarding fee of $1,000 to $5,000, and treat any per-user price well below these bands as a signal that on-site time, projects or security tooling has been stripped out.
If my IT provider is breached or loses my data, who is responsible? expand_more
IT support is not a licensed trade in New Zealand, so there is no register to check a provider against before hiring. Under the Privacy Act 2020 your business is the agency responsible for any personal information it holds, even if an IT provider caused the breach.
If the breach has caused or is likely to cause serious harm, sections 114 and 115 require you to notify the Office of the Privacy Commissioner and each affected person as soon as practicable, with the Commissioner asking for notification ideally within 72 hours through its NotifyUs tool at privacy.org.nz; failing to notify without reasonable excuse is an offence carrying a fine of up to $10,000 under section 118. Whether your provider is liable to you for causing the breach depends entirely on your contract, so read the liability, backup, data-location and breach-notification clauses before signing, and check that the baseline protections recommended by the National Cyber Security Centre, which absorbed CERT NZ in July 2024 and runs the Own Your Online programme for small businesses, are actually in place: two-factor authentication on every account, tested backups, software updates and a written incident plan.
Should a small business choose managed IT services or pay-as-you-go support? expand_more
Break-fix suits a business with a handful of staff using laptops and cloud software and no server, where months can pass without a serious fault, but its weakness is that nothing is monitored and a failure lands at the worst possible moment. A managed plan suits any business that cannot afford downtime, runs a server or specialist line-of-business software, or needs someone accountable for security and backups, because the provider is paid to prevent problems rather than to fix them.
Reviewers found managed providers most valuable when they root-caused recurring faults rather than patching the same issue repeatedly, and when support tickets received a same-day remote resolution rather than a scheduled visit. Whichever model you choose, your business must own its Microsoft 365 tenancy, domain name and administrator accounts, with the provider holding only delegated access, and the contract must spell out the minimum term, notice period and what happens to your data and credentials when you leave.
What are the warning signs of an IT support company you should not use? expand_more
- –A provider that quotes a price verbally then bills for hours or costs that were never agreed to in writing before work started.
- –The same fault recurring across multiple visits because nobody investigated the root cause, only the symptom each time.
- –Domain names, Microsoft 365 tenancies or administrator passwords registered in the provider's name, which gives them leverage when you try to leave.
- –Backups that were never restored as a test, discovered only when a recovery was actually needed.
- –Tickets that go unanswered for days with no acknowledgement, or a different technician each time who starts the diagnosis from scratch.
- –Pressure to replace hardware or upgrade licences on every visit, with no clear explanation of why the existing setup is insufficient.
What should you ask before hiring an IT support company? expand_more
- –What is the guaranteed response time for a system-down emergency, and what is the target for a routine request, and what happens if those targets are missed?
- –Exactly what does the monthly fee cover, and what is billed separately, including on-site visits, after-hours calls, projects and hardware?
- –Who will hold the administrator accounts for Microsoft 365, your domain name and any other licences, and can those be transferred to you immediately if you leave?
- –How often are backups restored as an actual test, and can you see a recent test result before signing?
- –Is two-factor authentication switched on for every account in your environment, and how is that enforced and monitored?
- –Do you support other businesses of our size and using our specific software, and can you provide a reference from one of them?
Also recommended IT support companies on the North Shore
Ranked 6 to 10 on the same public review record.
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6
Computer Services Ltd
↑ 2★ 4.9 68 reviews Top5 Score 1535★ 65 4★ 2 1★ 1Computer Services handles business IT support across email migrations, software installations, network security and data recovery, with clients spanning 20 to 30 years of ongoing work. Staff like Alex and Reade are known for calling clients proactively when new threats emerge, speaking in plain language, and sorting complex problems the same day they are raised.
location_on 4b Vega Place, Rosedale, Auckland
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7
Vertech IT Services
↑ 2★ 4.9 65 reviews Top5 Score 1525★ 59 4★ 5 3★ 1Vertech IT Services suits small businesses, charities and youth organisations needing day-to-day IT support, Office 365 troubleshooting, laptop setup and cyber security assessments. Named staff including Sissi, Abby, Mahesh and Raj are praised for asking specific questions before troubleshooting, explaining options clearly, and resolving support tickets within 24 hours when clients supply the right information upfront.
location_on 4 Whetu Place, Albany, Auckland
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8
Mi-IT - IT Support for Business
★ 4.9 56 reviews Top5 Score 1515★ 52 4★ 2 3★ 1 1★ 1Mi-IT takes on system setup, hardware configuration, VOIP management, IT security and day-to-day support for business clients, including those operating across multiple time zones or working remotely from Auckland. Directors like Tolla and Cate go beyond fixing individual problems, learning how each client's business operates and suggesting system improvements proactively rather than waiting for issues to escalate.
location_on 2B William Pickering Drive, Albany, Auckland
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9
Easy PC
★ 5.0 48 reviews Top5 Score 1505★ 47 4★ 1Easy PC resolves day-to-day IT issues, Office 365 setup, email problems and laptop upgrades for small businesses and home users, with multiple clients returning for support spanning ten years or more. Alex is repeatedly noted for responding fast, explaining things in plain language to non-technical users, and taking a solution-focused approach that gets problems sorted without stress.
location_on 42 View Road, Wairau Valley, Auckland
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10
Computer Troubleshooters Albany & Browns Bay
★ 4.9 32 reviews Top5 Score 1435★ 30 4★ 2Computer Troubleshooters fixes desktop and laptop hardware, recovers data from backup discs, retrieves photos, and resolves software problems, with house calls available for clients who need on-site help. Named technicians including Raymond, Dominic and Julianne are known for explaining what is wrong before starting work and quoting the cost upfront.
location_on 9 Dianthus Place, Browns Bay, Auckland
About this ranking
What the 10 IT support companies listed above hold, at the 11 September 2026 check.
We first assessed IT support companies on the North Shore in September 2026. Across the 14 locations we assess IT support companies in, the 139 businesses listed have a median rating of 4.9, and one-star reviews are 4.2% of their total.
How are the top IT support companies on the North Shore chosen? expand_more
We build this page from Google Maps results for IT support companies on the North Shore. Each one is scored on its public rating and review record. Businesses outside the area, or whose reviews describe a different line of work, are left out, and a business whose main Google category is a different trade is held back until a person has checked what it does. A business whose website no longer resolves and that has had no Google review for six months is treated as dormant and left off the page until either changes. Every category and city is rechecked on a rolling cycle, about every two to three months. A location with a subscribing business is rechecked every month, and the whole page updates with it. See how we rank for the full method.
What does a business subscription offer? expand_more
No business can pay for a place in these rankings. Claiming and verifying a listing is free. It adds a phone number to the card and a small trust bonus (+3 points) to its score, for confirming a real operator stands behind the listing. The owner also gets a dashboard showing how their score is made up. A paid subscription provides an enhanced card with more ways to reach the business, including a website link and a detailed profile page. It also refreshes this page monthly and adds ranking history and competitor analysis to the owner's dashboard. The subscription adds nothing to the score. Claim your listing or see what a subscription includes.
Why isn't my business listed? expand_more
We build this page from Google Maps results for IT support companies on the North Shore. The usual reasons for missing out are a Google Business category that does not match, too few reviews to score near the top, or an address outside the area we cover. Sometimes we miss a business that should be here. Check where you rank first. If you are not there and think you should be, get in touch.