Best Appliance Repairs in Napier and Hastings
We assessed 6 appliance repair services in Napier and Hastings and ranked the top 5 on public rating quality, review volume and how recent the reviews are. The businesses listed below hold 273 Google reviews between them. No business can pay for a place in these rankings. Last updated 8 October 2026. How we rank →
Before you hire
Whether it is a washing machine, dishwasher, fridge, oven or dryer, ask for the callout fee and hourly rate before booking, and check whether the callout is credited against the repair if you go ahead. A good technician will tell you when a fix is not worth it against the price of a replacement. For anything still under manufacturer warranty, use the brand's authorised agent so you do not void the cover.
Top 5 Appliance Repairs in Napier and Hastings
The top 5 appliance repair services in Napier and Hastings are #1 Butler & Hewitt, #2 Langes A1, #3 Geoff Small Electronics, #4 Woollard Electronics, and #5 Urban Repair Services, ranked by Top5 score. Scroll for our take on each, plus what to ask before you book.
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1
Butler & Hewitt Ltd
★ 4.9 81 reviews +2 Top5 Score 159 +25★ 76 4★ 2 2★ 2 1★ 1Butler & Hewitt fixes washing machines, ovens, and fridges, with technicians like Zach and Yoann walking customers through the diagnosis and repair as they go. Parts are ordered and fitted promptly after the assessment visit, and invoices consistently come in below what customers expected to pay.
location_on 31 Niven Street, Onekawa, Napier
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2
Langes A1 Appliance Servicing Ltd
★ 4.0 110 reviews +3 Top5 Score 145 +15★ 67 4★ 15 3★ 5 2★ 5 1★ 18Langes A1 repairs washing machines, ovens, rangehoods, and dryers, covering both in-home callouts and warranty jobs organised through retailers like Noel Leeming. A single callout fee covers as many return visits as the job needs, and technicians like Elton and Peter are noted for diagnosing faults quickly and keeping customers informed through to completion.
location_on 403 Eastbourne Street West, Hastings
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3
Geoff Small Electronics
★ 4.7 23 reviews Top5 Score 137 -25★ 20 4★ 1 3★ 1 1★ 1Geoff Small Electronics brings TVs, soundbars, and aerial equipment to your home, installs them, and walks you through operation before leaving. Geoff attends at short notice, and customers repeatedly note he skips unnecessary upselling and sorts the problem in a single visit.
location_on 500 Miller Street, Hastings
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4
RP Electronic Services Ltd t/a Woollard Electronics
★ 4.3 41 reviews Top5 Score 1365★ 30 4★ 3 3★ 3 1★ 5Woollard Electronics repairs TVs, computer monitors, DVD players, and specialist components including proprietary EFI computer boards, taking on technically demanding jobs that many repairers would turn away. Ronil is frequently mentioned for keeping customers updated through the repair process and getting items back to working order at a fair price.
location_on 1/818 Karamu Road North, Mayfair, Hastings
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5
Urban Repair Services
★ 5.0 9 reviews Top5 Score 129 -35★ 9Urban Repair Services fixes oven thermostats, stove tops, and multi-fault appliances, and will tell you honestly when a new appliance makes more financial sense than a repair. Steve tracks down hard-to-find parts for older models, turns up when agreed, and comes back the same day if a follow-up issue appears after the job is done.
Before you book an appliance repair service in Napier and Hastings
Drawn from 208 customer reviews collected for this page. The first answer is what it costs.
What does appliance repair typically cost in New Zealand? expand_more
Callout or diagnostic fees in New Zealand run from $80 to $150 including GST, and this fee is sometimes credited against the repair if you proceed. Labour rates for registered electricians sit between $90 and $180 per hour, with Napier and Hastings sitting toward the middle of that range compared to Auckland.
Parts are charged on top, and a washing machine repair all up might land between $150 and $400, while a fridge or oven repair can reach $500 depending on what needs replacing. Weekend or after-hours callouts attract a premium, and some reviewers in the area noted surprise at minimum call charges for short visits, so it pays to ask about that upfront.
How is an appliance repairer held accountable for a faulty repair? expand_more
The Consumer Guarantees Act 1993 requires that any repair be carried out with reasonable care and skill, so if the same fault returns shortly after a paid repair, you are entitled to have it fixed again at no extra charge or to claim a refund of the repair cost. Any prescribed electrical work on an appliance must be done by a registered electrician, and that work must be certified with a Certificate of Electrical Safety; you can verify a tradesperson's registration on the Electrical Workers Registration Board (EWRB) public register before hiring them.
A reputable business will also offer a warranty on both the labour and the replacement part, typically 90 days at minimum, and should be willing to put that in writing. If your appliance is still under the manufacturer's warranty, using the manufacturer's authorised service agent is important, as unauthorised repairs can void that cover.
When is it worth repairing an appliance instead of replacing it? expand_more
If the repair quote exceeds roughly half the price of a comparable new appliance, replacement is the stronger financial call, and a trustworthy repairer will tell you that directly rather than proceed with an expensive fix. Age matters too: washing machines and ovens have expected lifespans of around 10 to 15 years, and a major fault on a machine near that threshold is often a signal to replace, especially when newer models offer real energy savings. Parts availability can also decide it, since some older or less common models have no local stock, which means long delays and high freight costs that can push a borderline repair firmly into replace territory.
What are the warning signs of an appliance repairer you should not use? expand_more
- –No callout fee quoted upfront, or a fee that changes significantly once the technician is on site
- –A large cash deposit demanded before any diagnostic work has been done
- –No written warranty offered on either the labour or the replacement part
- –Vague or shifting diagnoses that lead to multiple parts being replaced without a clear explanation
- –Repeat callouts for the same fault, with the problem returning shortly after each visit
- –Long unexplained delays sourcing common parts, or charges for parts well above what a quick online check suggests is the trade price
What should you ask before booking an appliance repair? expand_more
- –What is the callout or diagnostic fee, and is it credited against the repair cost if you go ahead
- –Do you carry or can you quickly source parts for my specific brand and model
- –Will you warranty both the labour and the replacement part, and for how long
- –Can you give a rough repair-or-replace steer over the phone based on the model number and the fault description
- –Are you the manufacturer's authorised service agent, if the appliance is still within its warranty period
- –Will you provide a written quote separating the diagnostic fee, labour, and parts before any work begins
Also recommended appliance repair service in Napier and Hastings
Ranked 6 on the same public review record.
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6
La Caffè Repairs
★ 5.0 9 reviews Top5 Score 126 -15★ 9La Caffè Repairs focuses on espresso and coffee machine work, covering brands like Bezzera and Rocket, and turns jobs around fast enough that one machine was back running within a couple of hours of failing. Callum stocks the majority of parts on hand, which cuts wait times, and takes care to clean up after the job and explain the fault before leaving.
location_on Directly Behind Resene Paints 3/46 Holden Street, Onekawa, Napier
About this ranking
What the 6 appliance repair services listed above hold, at the 8 October 2026 check.
We first assessed appliance repair services in Napier and Hastings in July 2026 and have rechecked the ranking twice since. Two different businesses have held first place; Butler & Hewitt has held it since August 2026. Butler & Hewitt has been in the top 5 at every check. Across the 11 locations we assess appliance repair services in, the 95 businesses listed have a median rating of 4.8, and one-star reviews are 5.3% of their total.
What has changed since July 2026? expand_more
- Oct 2026
- Aug 2026
New first place: Butler & Hewitt. Langes A1 entered the top 5 at #2. Geoff Small Electronics entered the top 5, up from #6. Woollard Electronics entered the top 5 at #4. Urban Repair Services entered the top 5 at #5.
- Jul 2026
First check.
How are the top appliance repair services in Napier and Hastings chosen? expand_more
We build this page from Google Maps results for appliance repair services in Napier and Hastings. Each one is scored on its public rating and review record. Businesses outside the area, or whose reviews describe a different line of work, are left out, and a business whose main Google category is a different trade is held back until a person has checked what it does. A business whose website no longer resolves and that has had no Google review for six months is treated as dormant and left off the page until either changes. Every category and city is rechecked on a rolling cycle, about every two to three months. A location with a subscribing business is rechecked every month, and the whole page updates with it. See how we rank for the full method.
What does a business subscription offer? expand_more
No business can pay for a place in these rankings. Claiming and verifying a listing is free. It adds a phone number to the card and a small trust bonus (+3 points) to its score, for confirming a real operator stands behind the listing. The owner also gets a dashboard showing how their score is made up. A paid subscription provides an enhanced card with more ways to reach the business, including a website link and a detailed profile page. It also refreshes this page monthly and adds ranking history and competitor analysis to the owner's dashboard. The subscription adds nothing to the score. Claim your listing or see what a subscription includes.
Why isn't my business listed? expand_more
We build this page from Google Maps results for appliance repair services in Napier and Hastings. The usual reasons for missing out are a Google Business category that does not match, too few reviews to score near the top, or an address outside the area we cover. Sometimes we miss a business that should be here. Check where you rank first. If you are not there and think you should be, get in touch.