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Best Appliance Repairs in Napier and Hastings

We assessed 15 appliance repair services in Napier and Hastings and ranked the top 5 on their public review record: rating quality, review volume and how recent the reviews are. The 10 listed below hold 649 Google reviews between them. No business can pay for a place in these rankings. Last updated 23 August 2026. How we rank →

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Before you hire

Ask for the callout fee and hourly rate before booking, and check whether the callout is credited against the repair if you go ahead. A good technician will tell you when a fix is not worth it against the price of a replacement. For anything still under manufacturer warranty, use the brand's authorised agent so you do not void the cover.

Top 5 Appliance Repairs in Napier and Hastings

The top 5 appliance repair services in Napier and Hastings are Harkness Electrical, 123Repairs&Spares, Butler & Hewitt, Hector Jones, and Laurie Lawrence Appliance, ranked by Top5 score. Scroll for our take on each, plus what to ask before you book.

  • 1

    Harkness Electrical

    ★ 4.9 115 reviews Top5 Score 160
    5★ 103 4★ 11 3★ 1

    Harkness Electrical gets called out for urgent faults like failed hot water thermostats, circuit breaker failures, and bidet electrical faults, and turns most jobs around on the same day. When a repair is not worth the cost, they source parts and pricing information, then give you a straight answer rather than push you into unnecessary work.

    Reviews most often describe: Same-day urgent faults needing fast, honest diagnosis

    • ✓ Same-day attendance reported across multiple urgent callouts
    • ✓ Technicians arrived within an hour of being contacted by customers
    • ✓ Honest advice given when replacement was more cost-effective than repair

    location_on 810 Hastings Street North, Parkvale, Hastings

    map Map Is this your business?
  • 2

    123Repairs&Spares

    ↓ 1
    ★ 4.8 115 reviews -1 Top5 Score 158 +1
    5★ 103 4★ 6 3★ 2 2★ 1 1★ 3

    123Repairs&Spares turns around screen replacements, charging port fixes, and camera repairs across Samsung, Apple, and OPPO devices, often in under an hour. Tim is known for flagging problems before they reach the customer, and for adding small extras like screen protectors without being asked.

    Reviews most often describe: Repeat customers wanting fast, honest device repair

    • ✓ Screen replacements completed in under 45 minutes on multiple occasions
    • ✓ Tim personally vets devices and catches faults before customer pickup
    • ✓ Repeat customers across extended families citing consistent pricing honesty

    location_on 132 Tennyson Street, Napier South, Napier

    map Map Is this your business?
  • 3

    Butler & Hewitt Ltd

    ★ 4.8 79 reviews +2 Top5 Score 153 +1
    5★ 74 4★ 2 2★ 2 1★ 1

    Butler & Hewitt fixes washing machines, ovens, and fridges, with technicians like Zach and Yoann walking customers through the diagnosis and repair as they go. Parts are ordered and fitted promptly after the assessment visit, and invoices consistently come in below what customers expected to pay.

    Reviews most often describe: Households wanting thorough diagnosis before repairs begin

    • ✓ Technicians explain the fault and repair steps during the visit
    • ✓ Assessment visit followed by prompt parts order and return install
    • ✓ Final invoice regularly comes in lower than customers anticipated

    location_on 31 Niven Street, Onekawa, Napier

    map Map Is this your business?
  • 4

    Hector Jones Ltd

    ↑ 1
    ★ 4.4 82 reviews +1 Top5 Score 146 +4
    5★ 57 4★ 14 3★ 4 2★ 2 1★ 5

    Hector Jones covers small appliance repairs, coffee machine servicing, and tool warranty work, getting items assessed and back to customers without unnecessary delays. Staff like Kevin take the time to walk customers through their options, including talking them through a DIY fix when that genuinely suits the situation.

    Reviews most often describe: Warranty repairs and small appliance fixes handled quickly

    • ✓ Warranty claims processed and returned to customers without hassle
    • ✓ Staff talk through repair options before any work is booked
    • ✓ Fast turnaround on repair jobs sent in from outside the region

    location_on 117 King Street North, Central, Hastings

    map Map Is this your business?
  • 5

    Laurie Lawrence Appliance 2002

    ↓ 1
    ★ 5.0 30 reviews +1 Top5 Score 143 +1
    5★ 29 4★ 1

    Laurie Lawrence Appliance fixes washing machines and dishwashers, with Alan regularly arriving the same day, diagnosing the fault on the spot, and carrying parts in the van to finish the job in one visit. Customers who have returned over many years point to the combination of fair pricing and Alan taking time to show them the faulty part and explain what went wrong.

    Reviews most often describe: Long-term go-to for washing machine and dishwasher repairs

    • ✓ Alan carries parts in his van to fix faults same visit
    • ✓ Same-day and next-day turnaround reported across multiple jobs
    • ✓ Prices described as fair and well below expected cost repeatedly

    location_on 67 Austin Street, Onekawa, Napier

    map Map Is this your business?

Before you book an appliance repair service in Napier and Hastings

Drawn from 208 customer reviews collected for this page. The first answer is what it costs.

What does appliance repair typically cost in New Zealand? expand_more

Callout or diagnostic fees in New Zealand run from $80 to $150 including GST, and this fee is sometimes credited against the repair if you proceed. Labour rates for registered electricians sit between $90 and $180 per hour, with Napier and Hastings sitting toward the middle of that range compared to Auckland. Parts are charged on top, and a washing machine repair all up might land between $150 and $400, while a fridge or oven repair can reach $500 depending on what needs replacing. Weekend or after-hours callouts attract a premium, and some reviewers in the area noted surprise at minimum call charges for short visits, so it pays to ask about that upfront.

How is an appliance repairer held accountable for a faulty repair? expand_more

The Consumer Guarantees Act 1993 requires that any repair be carried out with reasonable care and skill, so if the same fault returns shortly after a paid repair, you are entitled to have it fixed again at no extra charge or to claim a refund of the repair cost. Any prescribed electrical work on an appliance must be done by a registered electrician, and that work must be certified with a Certificate of Electrical Safety; you can verify a tradesperson's registration on the Electrical Workers Registration Board (EWRB) public register before hiring them. A reputable business will also offer a warranty on both the labour and the replacement part, typically 90 days at minimum, and should be willing to put that in writing. If your appliance is still under the manufacturer's warranty, using the manufacturer's authorised service agent is important, as unauthorised repairs can void that cover.

When is it worth repairing an appliance instead of replacing it? expand_more

If the repair quote exceeds roughly half the price of a comparable new appliance, replacement is the stronger financial call, and a trustworthy repairer will tell you that directly rather than proceed with an expensive fix. Age matters too: washing machines and ovens have expected lifespans of around 10 to 15 years, and a major fault on a machine near that threshold is often a signal to replace, especially when newer models offer real energy savings. Parts availability can also decide it, since some older or less common models have no local stock, which means long delays and high freight costs that can push a borderline repair firmly into replace territory.

What are the warning signs of an appliance repairer you should not use? expand_more
  • –No callout fee quoted upfront, or a fee that changes significantly once the technician is on site
  • –A large cash deposit demanded before any diagnostic work has been done
  • –No written warranty offered on either the labour or the replacement part
  • –Vague or shifting diagnoses that lead to multiple parts being replaced without a clear explanation
  • –Repeat callouts for the same fault, with the problem returning shortly after each visit
  • –Long unexplained delays sourcing common parts, or charges for parts well above what a quick online check suggests is the trade price
What should you ask before booking an appliance repair? expand_more
  • –What is the callout or diagnostic fee, and is it credited against the repair cost if you go ahead
  • –Do you carry or can you quickly source parts for my specific brand and model
  • –Will you warranty both the labour and the replacement part, and for how long
  • –Can you give a rough repair-or-replace steer over the phone based on the model number and the fault description
  • –Are you the manufacturer's authorised service agent, if the appliance is still within its warranty period
  • –Will you provide a written quote separating the diagnostic fee, labour, and parts before any work begins

Appliance Repairs ranked 6 to 10 in Napier and Hastings

They scored below the top 5 on the same public review record.

  • 6

    Langes A1 Appliance Servicing Ltd

    ★ 4.0 107 reviews Top5 Score 142
    5★ 65 4★ 15 3★ 5 2★ 5 1★ 17

    Langes A1 repairs washing machines, ovens, rangehoods, and dryers, covering both in-home callouts and warranty jobs organised through retailers like Noel Leeming. A single callout fee covers as many return visits as the job needs, and technicians like Elton and Peter are noted for diagnosing faults quickly and keeping customers informed through to completion.

    Reviews most often describe: Warranty repairs and ongoing appliance servicing relationships

    • ✓ One callout fee charged regardless of how many return visits needed
    • ✓ Technicians phone ahead and update customers on repair progress
    • ✓ Warranty appliance repairs coordinated directly with major retailers

    location_on 403 Eastbourne Street West, Hastings

    map Map Is this your business?
  • 7

    Bruce Moroney Electrical

    ↑ 1
    ★ 4.5 37 reviews +1 Top5 Score 138 +5
    5★ 28 4★ 3 3★ 3 2★ 1 1★ 2

    Bruce Moroney Electrical draws repeat custom over many years from clients who find pricing stays reasonable across jobs. Technicians arrive on time, respect the home, and where unexpected complications arise, they coordinate the full solution rather than leaving it to the customer to sort out.

    Reviews most often describe: Households wanting prompt electrical work at fair prices

    • ✓ Arrives on time without leaving mess behind in the home
    • ✓ Kept costs reasonable across six-plus years of repeat work
    • ✓ Coordinates additional trades when unexpected issues arise on site

    location_on 51 Wakefield Street, Onekawa, Napier

    map Map Is this your business?
  • 8

    RP Electronic Services Ltd t/a Woollard Electronics

    ★ 4.3 41 reviews Top5 Score 136
    5★ 30 4★ 3 3★ 3 1★ 5

    Woollard Electronics draws clear praise for the skill brought to appliance repairs work, alongside the communication and efficiency customers experience throughout the job. From first contact to completion, the team is noted for keeping the process smooth and clients informed at each step.

    location_on 1/818 Karamu Road North, Mayfair, Hastings

    map Map Is this your business?
  • 9

    Townrow & Sanko

    ↓ 2
    ★ 4.9 20 reviews Top5 Score 136
    5★ 17 4★ 3

    Townrow & Sanko draws repeat praise for giving customers a straight, honest assessment of what a job actually needs rather than overselling the work. Mike and the team are noted for going above and beyond on the service side, with customers regularly returning and recommending them to others on the strength of that experience.

    Reviews most often describe: Clients wanting honest advice and trustworthy workmanship

    • ✓ Mike personally praised for honest customer communication across multiple jobs
    • ✓ Customers collected and returned while vehicle work is completed
    • ✓ Team approach praised across multiple reviewers for trustworthy workmanship

    location_on 406 Queen Street West, Hastings

    map Map Is this your business?
  • 10

    Geoff Small Electronics

    ↓ 4
    ★ 4.7 23 reviews +2 Top5 Score 135 -2
    5★ 20 4★ 1 3★ 1 1★ 1

    Geoff Small Electronics covers TV installation, soundbar fitting, Sky box setup, and Ethernet cabling, bringing the gear to your home and leaving everything fully configured. Geoff is known for attending at short notice, and for taking time to walk customers through how to use their new setup before leaving.

    Reviews most often describe: Busy households wanting TV and AV setup done completely

    • ✓ Brings, installs, and configures TV and Sky box in one visit
    • ✓ Attends at short notice when customers need urgent help
    • ✓ Walks customers through their new setup before leaving

    location_on 500 Miller Street, Hastings

    map Map Is this your business?

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About this ranking

How are the top appliance repair services in Napier and Hastings chosen? expand_more

We build this page from Google Maps results for appliance repair services in Napier and Hastings. Each one is scored on its public rating and review record. Businesses outside the area, or whose reviews describe a different line of work, are left out. See how we rank for the full method.

How often are rankings updated? expand_more

Every category and city is recrawled on a rolling cycle, about every two months. This page was last checked on 23 August 2026.

Can a business pay to appear in this list? expand_more

No. Top 5 and Also Recommended positions are merit-only and cannot be purchased. Verifying a business is free. A subscription adds a website link on the card, a public profile page, and competitor and ranking history in the owner's dashboard, none of which affects ranking position. See what a subscription includes.

Why isn't my business listed? expand_more

We build this page from Google Maps results for appliance repair services in Napier and Hastings. The usual reasons for missing out are a Google Business category that does not match, too few reviews to score near the top, or an address outside the area we cover. At the last update, the smallest review count among the 10 businesses listed here was 20. Check where you rank or read how rankings work.