Best Appliance Repairs in Napier and Hastings
We assessed 15 appliance repair services in Napier and Hastings and ranked the top 5 on their public review record: rating quality, review volume and how recent the reviews are. The 10 listed below hold 501 Google reviews between them. No business can pay for a place in these rankings. Last updated 15 July 2026. How we rank →
Before you hire
Ask for the callout fee and hourly rate before booking, and check whether the callout is credited against the repair if you go ahead. A good technician will tell you when a fix is not worth it against the price of a replacement. For anything still under manufacturer warranty, use the brand's authorised agent so you do not void the cover.
Top 5 Appliance Repairs in Napier and Hastings
The top 5 appliance repair services in Napier and Hastings are 123Repairs&Spares, Revolution Electrical, Butler & Hewitt, Laurie Lawrence Appliance, and Hector Jones, ranked by Top5 score. Scroll for our take on each, plus what to ask before you book.
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1
123Repairs&Spares
★ 4.8 116 reviews Top5 Score 1575★ 104 4★ 6 3★ 2 2★ 1 1★ 3123Repairs&Spares turns around screen replacements and charging faults in under an hour, with several jobs completed in 45 minutes or less. Tim regularly adds small extras at no charge, such as fitting screen protectors and camera covers after a repair job.
Reviews most often describe: Phone and device repairs needing fast turnaround
- ✓ Repairs completed same visit
- ✓ Extras fitted during repair
- ✓ Pricing aimed at saving customers money
location_on 132 Tennyson Street, Napier South, Napier
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2
Revolution Electrical
★ 4.8 100 reviews Top5 Score 1565★ 81 4★ 15 3★ 3 1★ 1Revolution Electrical gets vehicles back on the road quickly, fitting in urgent jobs even during busy periods when bookings are stretched. Staff explain what was found and what was done, and technicians often sort minor extras like blown bulbs without being asked.
Reviews most often describe: Auto electrical faults needing fast turnaround
- ✓ Squeezes in urgent same-day bookings
- ✓ Explains repairs in plain language
- ✓ Fixes small extras without charging
location_on 303 Jervois Street, Mayfair, Hastings
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3
Butler & Hewitt Ltd
★ 4.8 77 reviews Top5 Score 1525★ 72 4★ 2 2★ 2 1★ 1Butler & Hewitt Ltd turns around washing machine and oven repairs within days, including sourcing and fitting replacement parts in a single return visit. Technicians walk customers through the fault and repair as they work, which reviewers with elderly family members specifically called out as making a real difference.
Reviews most often describe: Household appliance repairs needing fast parts turnaround
- ✓ Parts ordered and fitted within a week
- ✓ Explains repairs step by step on-site
- ✓ Reasonably priced callout and repair invoices
location_on 31 Niven Street, Onekawa, Napier
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4
Laurie Lawrence Appliance 2002
★ 5.0 29 reviews Top5 Score 1435★ 28 4★ 1Laurie Lawrence Appliance 2002 turns around washing machine and dishwasher repairs fast, often completing jobs the same day or returning parts the next morning. Alan carries common parts in his van and explains exactly what failed, which means customers leave knowing what went wrong and why it was worth fixing.
Reviews most often describe: Hawke's Bay households saving older appliances from landfill
- ✓ Parts carried on the van
- ✓ Same-day callouts available
- ✓ Explains fault with faulty part shown
location_on 67 Austin Street, Onekawa, Napier
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5
Hector Jones Ltd
★ 4.4 81 reviews Top5 Score 1425★ 56 4★ 14 3★ 4 2★ 2 1★ 5Hector Jones Ltd turns around small appliance repairs quickly, with staff who talk through the problem by phone before you even bring the item in. A reviewer with a blocked vacuum hose got a clear fix explained on the spot, and was told the team would step in if the DIY attempt did not work.
Reviews most often describe: Small appliance repairs needing fast turnaround
- ✓ Phone advice before you visit
- ✓ Coffee machine and vacuum repairs
- ✓ Warranty claims processed quickly
location_on 117 King Street North, Central, Hastings
Before you book an appliance repair service in Napier and Hastings
Drawn from 157 customer reviews collected for this page. The first answer is what it costs.
What does appliance repair typically cost in New Zealand? expand_more
Callout or diagnostic fees in New Zealand run from $80 to $150 including GST, and this fee is often credited against the repair if you proceed. Labour rates sit between $90 and $180 per hour depending on the region and appliance type, with Napier and Hastings sitting at the lower end compared to Auckland. Parts are charged on top, so a washing machine repair can total anywhere from $150 to $400, ovens from $100 to $350, and fridges from $150 to $500 depending on what has failed. Weekend or after-hours callouts attract a premium, and jobs like a failed compressor or main control board can easily exceed the cost of a replacement appliance.
How is an appliance repairer held accountable for a faulty repair? expand_more
Appliance repair itself is an unregulated trade in New Zealand, meaning no specific licence is required, though any fixed electrical work must be done by a registered electrician who issues a Certificate of Electrical Safety. Your main legal protection is the Consumer Guarantees Act, which requires all repair work to be carried out with reasonable care and skill, and entitles you to a remedy at no cost if the repair fails to meet that standard. A reputable repairer will back both the labour and the replacement part with a written warranty, commonly 90 days on labour and at least the manufacturer's warranty period on the part. If your appliance is still within its original warranty, using the manufacturer's authorised service agent is important, as using an unauthorised repairer can void that cover.
When is it worth repairing an appliance instead of replacing it? expand_more
The practical rule in New Zealand is that if the repair quote exceeds roughly half the cost of a new equivalent appliance, replacement is the sounder financial decision. Age and parts availability matter just as much: a washing machine or oven beyond 12 to 15 years is close to the end of its expected lifespan, and sourcing parts for older or discontinued models in New Zealand can add significant cost and delay. A repairer worth hiring will give you an honest steer over the phone or after diagnosis, and reviews in this market consistently show that the well-regarded operators tell customers when a fix is not worth it rather than pushing ahead with a costly repair.
What are the warning signs of an appliance repairer you should not use? expand_more
- –No callout fee or quote is given before arrival, leaving you exposed to an unexpected charge just for a diagnosis.
- –A large cash deposit is demanded before any work begins, with no written confirmation of what will be done.
- –No written warranty is offered on either the labour or the replacement part.
- –The same fault returns after the repair and the repairer disputes responsibility rather than returning to fix it.
- –Parts are charged well above a reasonable trade price with no itemised breakdown on the invoice.
- –Vague or shifting diagnosis leads to multiple parts being replaced without a clear explanation of what caused the original fault.
What should you ask before booking an appliance repair? expand_more
- –Ask what the callout or diagnostic fee is and whether it is credited against the repair cost if you proceed.
- –Ask whether they hold parts for your specific brand and model, or how long sourcing typically takes, since delays of several weeks are not uncommon for less common appliances in Hawke's Bay.
- –Ask what warranty they offer on the labour and on any replacement parts separately.
- –Ask if they can give a rough repair-or-replace steer over the phone based on the model number and the fault description before you commit to a callout fee.
- –Ask whether they are the manufacturer's authorised service agent if your appliance is still within its warranty period, as this affects whether a claim can be made at no cost to you.
Appliance Repairs ranked 6 to 10 in Napier and Hastings
They scored below the top 5 on the same public review record.
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6
Geoff Small Electronics
★ 4.9 21 reviews Top5 Score 1375★ 19 4★ 1 3★ 1Geoff Small Electronics turns around TV and audio problems at short notice, attending callouts quickly and sorting issues in a single visit. Geoff brings gear to your home, installs it, and walks you through how to use it before he leaves.
Reviews most often describe: Hastings households wanting fast, same-day fixes
- ✓ Same-day callouts accepted
- ✓ Brings and installs gear on-site
- ✓ Walks clients through setup
location_on 500 Miller Street, Hastings
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7
Townrow & Sanko
★ 4.9 20 reviews Top5 Score 1365★ 17 4★ 3Townrow & Sanko gets jobs done quickly, with Mike and the team known for giving straight assessments of what work is actually needed. Dropping off your appliance is low-stress, with staff going out of their way to arrange transport for customers while work is completed.
Reviews most often describe: Locals wanting honest advice and fast turnaround
- ✓ Honest assessment before repair
- ✓ Arranges customer transport
- ✓ Reasonably priced workmanship
location_on 406 Queen Street West, Hastings
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8
Bruce Moroney Electrical
★ 4.4 36 reviews Top5 Score 1335★ 27 4★ 3 3★ 3 2★ 1 1★ 2Bruce Moroney Electrical turns around urgent jobs fast, with same-day attendance recorded even during a declared weather emergency when demand across the city was high. Electricians arrive on time, take care inside the home, and communicate clearly about costs when unexpected complications come up.
Reviews most often describe: Urgent electrical callouts needing same-day attendance
- ✓ Same-day attendance on urgent jobs
- ✓ Leaves no mess on site
- ✓ Coordinates unexpected complications directly
location_on 51 Wakefield Street, Onekawa, Napier
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9
TM24 Electrical LTD
★ 5.0 12 reviews Top5 Score 1305★ 12TM24 Electrical LTD gets broken appliances fixed fast, with at least two reviewers noting Pat arrived within an hour or minutes of being called. He walks clients through what he is doing during the job, so there are no surprises when the work is done.
Reviews most often describe: Urgent oven and appliance callouts in Hastings
- ✓ Same-day urgent callouts
- ✓ Explains work during the job
- ✓ Oven installation and repair
location_on 400 Miller Street, Parkvale, Hastings
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10
La Caffè Repairs
★ 5.0 9 reviews Top5 Score 1265★ 9location_on Directly Behind Resene Paints 3/46 Holden Street, Onekawa, Napier
Related Napier and Hastings rankings
About this ranking
How are the top appliance repair services in Napier and Hastings chosen? expand_more
We build this page from Google Maps results for appliance repair services in Napier and Hastings. Each one is scored on its public rating and review record. Businesses outside the area, or whose reviews describe a different line of work, are left out. See how we rank for the full method.
How often are rankings updated? expand_more
Every category and city is recrawled on a rolling cycle, about once a month. This page was last checked on 15 July 2026.
Can a business pay to appear in this list? expand_more
No. Top 5 and Also Recommended positions are merit-only and cannot be purchased. Verifying a business is free. A subscription adds a website link on the card, a public profile page, and competitor and ranking history in the owner's dashboard, none of which affects ranking position. See what a subscription includes.
Why isn't my business listed? expand_more
We build this page from Google Maps results for appliance repair services in Napier and Hastings. The usual reasons for missing out are a Google Business category that does not match, too few reviews to score near the top, or an address outside the area we cover. At the last update, the smallest review count among the 10 businesses listed here was 9. Check where you rank or read how rankings work.