Best Phone Repair Shops in New Plymouth

We assessed 6 phone repair shops in New Plymouth and ranked the top 5 on public rating quality, review volume and how recent the reviews are. The businesses listed below hold 548 Google reviews between them. No business can pay for a place in these rankings. Last updated 30 October 2026. How we rank

Top 5 Phone Repair Shops in New Plymouth

The top 5 phone repair shops in New Plymouth are #1 iRepair, #2 Phone Zone, #3 Proformac Technologies, #4 Oltec, and #5 TechPlace, ranked by Top5 score. Scroll for our take on each, plus what to ask before you book.

  • 1

    iRepair New Plymouth

    ★ 4.9 179 reviews Top5 Score 165
    5★ 167 4★ 9 1★ 3

    iRepair fixes iPhone screens, battery replacements, Apple Watch faults, iPad issues, and laptop problems, with many jobs turned around same-day or within 24 hours. Staff like Phillip take time to explain the issue and advise whether a repair or replacement makes more financial sense, and repairs use genuine parts.

    48 Liardet Street, CBD, New Plymouth

    027 327 5313 Map Is this your business?
  • 2

    Phone zone New Plymouth

    ★ 5.0 43 reviews Top5 Score 148
    5★ 42 4★ 1

    Phone Zone gets phones, tablets, and laptops back in working order at prices reviewers repeatedly describe as well below what competitors charge, covering screen replacements, malware removal, and hardware cleaning. Technicians like Rahul and Mike explain issues clearly before starting work, and same-visit fixes are common enough that some customers have returned for multiple repairs.

    63 Devon Street East, New Plymouth Central, New Plymouth

    06 927 4852 Map Is this your business?
  • 3

    Proformac Technologies

    ★ 4.7 52 reviews Top5 Score 144
    5★ 43 4★ 5 3★ 1 2★ 1 1★ 2

    Proformac Technologies is an Apple-certified repair centre covering iPhone battery replacements, iPad diagnostics, iMac servicing, and cross-platform Apple and Microsoft setup. Their staff proactively flag consumer rights options, including pointing customers toward warranty claims they would otherwise have missed, which sets them apart from a straight repair shop.

    127 Gill Street, New Plymouth Central, New Plymouth

    06 759 7075 Map Is this your business?
  • 4

    OLTEC Phone repairs New Plymouth

    ★ 4.8 40 reviews Top5 Score 143
    5★ 37 4★ 1 2★ 1 1★ 1

    Oltec turns around screen replacements, virus and malware removal, and software troubleshooting in under thirty minutes for many walk-in customers, with a free screen protector frequently included in the deal. Technician Nawanga draws repeat visits from locals who stop in even when nothing needs fixing, which says something about how the store feels to be in.

    Shop 26/11 Gill Street, New Plymouth Central, New Plymouth

    022 675 8996 Map Is this your business?
  • 5

    TechPlace New Plymouth

    ★ 4.4 97 reviews Top5 Score 135
    5★ 79 4★ 2 3★ 3 2★ 2 1★ 11

    TechPlace covers phone screen replacements, charging port repairs, battery swaps, laptop hinge fixes, iPad faults, and console work including PS5 diagnostics, taking on jobs that authorised repairers have declined. Prices regularly come in well under what customers expected to pay, and data recovery from physically damaged phones is part of the regular workload.

    50 Devon Street East, New Plymouth Central, New Plymouth

    06 757 3569 Map Is this your business?

Before you hire

Most phone repair shops fix iPhones and Samsungs while you wait, and the price depends mostly on the part. Ask whether the quote is for a genuine screen or a compatible one, and whether the phone keeps its water resistance afterwards. Back up the phone first, ask the shop what to switch off before you hand it over, and ask what warranty the repair carries. A repair is covered by the Consumer Guarantees Act, which requires it to be done with reasonable care and skill.

Before you book a phone repair shop in New Plymouth

Drawn from 289 customer reviews collected for this page.

What decides the price of a phone repair?

The model and age of your phone matter most: replacing a screen on a recent flagship costs more than the same job on a two-year-old mid-ranger. The part being replaced also shifts the price significantly, with screens costing more than batteries, and batteries more than charging ports.

On phones with OLED screens, the display itself is more expensive than an LCD panel, so the repair bill is higher before labour is even added. Apple publishes out-of-warranty repair estimates at support.apple.com/en-nz/iphone/repair, and Samsung has a repair cost estimator at samsung.com/nz/support/galaxy-phone-screen-repair, so check those first, then ask any shop for a full quote covering both the part and the labour before you hand the phone over.

Genuine or compatible parts, and what protects you if a repair goes wrong?

A genuine part comes from the original manufacturer; a compatible part is made by a third party and is usually cheaper, but may differ in colour accuracy, touch sensitivity, or longevity. On an iPhone running iOS 15.2 or later you can check under Settings, General, About, Parts and Service History, where a replaced part will show as Genuine or Unknown, and an Unknown part can reduce your trade-in value.

Apple and Samsung each authorise selected repairers to use genuine parts, but a shop without that authorisation is not automatically worse, and one shop in the reviews is noted as an Apple-certified repair centre. No licensing body regulates phone repairers in New Zealand, so your main legal protection is the Consumer Guarantees Act 1993, which requires a repair to be carried out with reasonable care and skill, the parts supplied to be of acceptable quality, and the service to be fit for any purpose you made clear, with a shop's own workmanship warranty sitting on top of those rights.

Will my phone stay waterproof and my data safe after a repair?

Opening a phone to replace any part can reduce its water resistance, because the original seals are disturbed, so ask the shop plainly whether they replace the seal and whether any rated resistance is restored after the repair. Back up your phone before handing it over, and ask the shop exactly what to switch off: Apple asks for Find My to be turned off on devices running iOS 26 or earlier, offers a Ready for Repair setting from iOS 27, and Samsung asks you to enable maintenance mode, which limits access to your personal data during the repair. Ask who physically handles the device and whether the shop needs your passcode, since a reputable repairer will tell you clearly and explain why access is needed.

What are the warning signs of a phone repair shop you should not use?
  • –A quote that rises after the phone is opened, with no warning given upfront that the price could change.
  • –Staff who cannot or will not tell you whether the part being fitted is genuine or compatible before the repair starts.
  • –Touch failure, screen lifting, glue visible at the edges, or colour that looks wrong straight after a screen replacement.
  • –A repair returned with dirt under the front camera or components that do not sit flush, as noted in more than one low-star review here.
  • –No written warranty offered, or staff who deny responsibility and refuse to discuss a remedy when workmanship is the clear cause of a fault.
  • –A screen protector sold as new that arrives scratched, or a replacement screen that cracks within weeks under normal use conditions.
What should you ask before booking a phone repair?
  • –Is the quoted price the full price, covering both the part and the labour, with nothing added once the phone is open?
  • –Is the replacement part genuine or compatible, and will that be confirmed in writing on the receipt?
  • –How long will the repair take, and what happens if it runs over the time promised?
  • –What warranty covers the part and the workmanship, how long does it last, and is it written on the receipt?
  • –Will the repair restore the phone's water resistance, and if not, what is left of the original rating?
  • –Do you need the passcode, who will handle the phone, and what should I switch off before I hand it over?

More rankings

Related services in New Plymouth 1 links
Phone Repair Shops elsewhere in New Zealand 4 links
More home maintenance rankings in New Plymouth 6 links

About this ranking

What the 6 phone repair shops listed above hold, at the 30 October 2026 check.

179
reviews held by the #1 ranked business
97
reviews held by the #5 ranked business
4.3
lowest rating among the 6 listed
6.9%
of their 548 reviews are one-star
How are the top phone repair shops in New Plymouth chosen?

We build this page from Google Maps results for phone repair shops in New Plymouth. Each one is scored on its public rating and review record, using the same published method on every page. Businesses outside the area, or whose reviews describe a different line of work, are left out. Every category and city is rechecked on a rolling cycle, about every two to three months. See how we rank for how rankings are made and who is left out. On specialist pages like this one, a business's reviews count in proportion to how many of them are about phone repair shops, so a business mostly reviewed for other work cannot win on review volume alone. See the words we look for.

Are you a phone repair shop in New Plymouth?

No business can pay for a place in these rankings. Claiming and verifying your listing is free: it adds a small trust bonus (+3 points) to your score, for confirming a real operator stands behind the listing, and gives you a dashboard showing how your score is made up. A paid subscription adds a website link, a profile page and your ranking history. Claim your listing or see what a subscription includes.

Not listed? The usual reasons are a Google Business category that does not match, too few reviews to score near the top, or an address outside the area we cover. Check where you rank first, and if you think we missed you, get in touch.