Best Insurance Brokers in New Plymouth
We assessed 6 insurance brokers in New Plymouth and ranked the top 5 on public rating quality, review volume and how recent the reviews are. The businesses listed below hold 267 Google reviews between them. No business can pay for a place in these rankings. Last updated 22 September 2026. How we rank
Top 5 Insurance Brokers in New Plymouth
The 5 highest-scoring businesses from 6 analysed, ranked by Top5 Score.
How far is each one from you?
Straight-line distance, shown on each card.
Distances from ·
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1
Abacus Group Limited
★ 4.9 135 reviews Top5 Score 162Highest5★ 126 4★ 8 3★ 1337 Devon Street East, New Plymouth Central, New Plymouth
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2
The Advisers For Insurance
★ 4.9 43 reviews Top5 Score 14615.3 behind5★ 41 4★ 1 3★ 1The Advisers covers personal insurance, business insurance, and claims management, and will escalate a declined claim all the way to getting an insurer to reverse its decision.
Rear Building Level 5/167 Devon Street West, New Plymouth Central, New Plymouth
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3
The HTL Group - Insurance, Investments & Mortgage
★ 4.7 20 reviews Top5 Score 13130.9 behind5★ 18 2★ 1 1★ 1When claims arise, The HTL Group steps in to deal with insurers on the client's behalf, cutting through the hold times and frustrating conversations that come with going direct.
27 Eliot Street, New Plymouth Central, New Plymouth
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4
McDonald Everest Insurance Brokers
★ 4.8 12 reviews Top5 Score 12833.7 behind5★ 10 4★ 2McDonald Everest builds lasting relationships with clients across farm and personal insurance, with multiple reviewers staying loyal for over 20 years.
158 Powderham Street, New Plymouth Central, New Plymouth
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5
Kiwibike Insurance
★ 4.2 54 reviews Top5 Score 11051.9 behind5★ 41 4★ 2 2★ 2 1★ 9Kiwibike Insurance arranges motorcycle cover quickly, with multiple reviewers noting policies sorted in minutes and a team that reaches out personally before renewal rather than sending automated reminders.
71 Vivian Street, New Plymouth Central, New Plymouth
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Also recommended insurance broker in New Plymouth
Ranked 6 on the same public review record.
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6
Paragon Insurance
★ 4.3 3 reviews Top5 Score 10952.4 behind5★ 1 4★ 2We generate summaries once a business has enough reviews for a reliable sample.
463 Devon Street East, Strandon, New Plymouth
Before you choose an insurance broker in New Plymouth
Insurance brokers and advisers access multiple insurers and can often find better business or personal cover at lower cost than going direct. Ask how many insurers they work with, how they are remunerated (and by whom), and what their process is when you need to make a claim.
The questions below are drawn from 71 customer reviews collected for this page.
What does an insurance broker cost, and who pays?
Brokers are paid by commission from the insurer, not directly by you, with rates running from 10% to 30% of your annual premium depending on the policy type. Under the Financial Markets Conduct Act 2013 and the Financial Services Legislation Amendment Act 2019, brokers must disclose how they are paid before or when they give you advice.
Some brokers, particularly for complex commercial risks, charge a flat fee or hourly rate on top of or instead of commission, and this must also be disclosed upfront. You can check whether a broker holds a current licence by searching the Financial Service Providers Register (FSPR) on the Companies Office website.
Does the broker compare policies from all insurers, or just a panel they work with?
Most New Zealand brokers work from a panel of insurers that can range from three or four providers up to fifteen or more, so no broker automatically covers the whole market. There is no minimum panel size required under the licensing regime administered by the Financial Markets Authority (FMA), which means the scope of comparison varies significantly between firms.
Ask the broker directly how many insurers are on their panel and whether they have access to any wholesale or specialist markets not available to consumers buying direct. Commission arrangements with specific insurers can influence which product gets recommended, so asking how the broker is paid and whether any insurer pays a higher rate is a reasonable and fair question.
What does a broker actually do when I need to make a claim?
A good broker manages the paperwork, liaises with the insurer on your behalf, and keeps you informed throughout the process, as multiple reviewers describe claims being settled promptly with minimal involvement required from them. Where claims have been declined, some brokers have challenged the insurer's reasoning, escalated the matter, and pushed until the insurer reversed its decision, providing an advocacy role most policyholders could not replicate alone. On the other hand, negative review patterns show that some brokers add no real value at claim time, fail to push back on disputed decisions, leave clients waiting weeks without updates, and in some cases actively block progress rather than helping resolve it.
What are the warning signs of an insurance broker you shouldn't use?
- –Slow or no response when you lodge a claim, leaving you to chase updates or deal with the insurer directly.
- –Payout amounts that fall well short of the insured value, suggesting the policy was not structured correctly from the start.
- –Staff who give conflicting information about what your policy covers, leading to errors on your policy.
- –No proactive contact at renewal to review whether your cover still matches your situation.
- –Difficulty cancelling a policy, including online cancellation processes that do not actually register, resulting in continued charges.
- –Pricing that has not been reviewed against the market for years, leaving you paying well above current rates without being told.
What should you ask before taking out a policy through a broker?
- –How many insurers are on your panel, and do you have access to wholesale or specialist markets not available to me directly?
- –How are you paid, what is the commission rate or fee on the policy you are recommending, and does any insurer pay you a higher rate than others?
- –What is your process when I need to make a claim, who will be my point of contact, and will you advocate on my behalf if a claim is disputed?
- –How often will you review my cover, and will you contact me proactively if my circumstances mean I need to update it?
- –What are the key exclusions in this specific policy, and are there any situations where I might think I am covered but would not be?
- –Can I check your licence on the Financial Service Providers Register (FSPR), and are you operating under a Financial Advice Provider licence issued by the Financial Markets Authority (FMA)?
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About this ranking
What the 6 insurance brokers listed above hold, at the 22 September 2026 check.
How are the top insurance brokers in New Plymouth chosen?
We build this page from Google Maps results for insurance brokers in New Plymouth. Each one is scored on its public rating and review record, using the same published method on every page. Businesses outside the area, or whose reviews describe a different line of work, are left out. Every category and city is rechecked on a rolling cycle, about every two to three months. See how we rank for how rankings are made and who is left out.
Are you an insurance broker in New Plymouth?
No business can pay for a place in these rankings. Claiming and verifying your listing is free: it adds a small trust bonus (+3 points) to your score, for confirming a real operator stands behind the listing, and gives you a dashboard showing how your score is made up. A paid subscription adds a website link, a profile page and your ranking history. Claim your listing or see what a subscription includes.
Not listed? The usual reasons are a Google Business category that does not match, too few reviews to score near the top, or an address outside the area we cover. Check where you rank first, and if you think we missed you, get in touch.