Best Heat Pump Installers in Napier and Hastings
We assessed 16 heat pump installers in Napier and Hastings and ranked the top 5 on public rating quality, review volume and how recent the reviews are. The businesses listed below hold 633 Google reviews between them. No business can pay for a place in these rankings. Last updated 8 October 2026. How we rank →
Before you hire
Heat pump specialists range from installers of single high-wall units to ducted systems, and most also service existing units. Connecting a heat pump to mains power is prescribed electrical work, so confirm your installer is listed on the Electrical Workers Registration Board register before booking. Refrigerant handling is covered by industry certification rather than a government licence, so ask what qualification the technician holds. Ask installers which brands they are authorised to install, what the manufacturer warranty covers, and what the running cost estimate is for your space.
Top 5 Heat Pump Installers in Napier and Hastings
The top 5 heat pump installers in Napier and Hastings are #1 AirControl Hawkes Bay, #2 Service X NZ, #3 Butler & Hewitt, #4 HRV Hawkes Bay, and #5 Laser Plumbing & Electrical Napier, ranked by Top5 score. Scroll for our take on each, plus what to ask before you hire.
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1
AirControl Hawkes Bay Ltd - Heat Pump Specialists
★ 5.0 176 reviews +7 Top5 Score 173 +45★ 173 4★ 3AirControl Hawkes Bay installs heat pumps across the region, including rural and central Hawkes Bay properties, and gets most jobs from quote to completion within a week. Installers like Sefton take time on-site to advise on unit placement and explain how to get the most from the system once it is running.
location_on 9 Rochester Street, Tamatea, Napier
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2
SERVICE X NZ
★ 5.0 92 reviews +2 Top5 Score 161 +35★ 92Service X NZ covers heat pump installation, cleaning, and servicing, with lead technician PK advising on correct unit sizing, running separate electrical lines where safety requires it, and walking clients through operation before leaving. Booking is straightforward via an online form, with contact made within 24 hours and most appointments set within days of enquiry.
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3
Butler & Hewitt Ltd
★ 4.9 81 reviews +2 Top5 Score 159 +25★ 76 4★ 2 2★ 2 1★ 1Butler & Hewitt covers heat pump installation, ongoing servicing, and fault diagnosis, with technicians like Dave resolving long-standing issues other installers missed. When installations hit unexpected complications, the team works through them on the day rather than rescheduling, and follows up with app setup and maintenance guidance before leaving the site.
location_on 31 Niven Street, Onekawa, Napier
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4
HRV Hawkes Bay
★ 4.7 88 reviews Top5 Score 1535★ 76 4★ 6 2★ 1 1★ 5HRV Hawkes Bay coordinates filter replacements, fault diagnosis, and system servicing, with the business tracking when maintenance is due and contacting clients directly to book appointments. Technicians arrive at confirmed times, explain correct system settings on site, and carry out repairs including component replacements during the same visit.
location_on Unit B/129 Maraekakaho Road, Camberley, Hastings
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5
Laser Plumbing & Electrical Napier
★ 4.6 72 reviews -2 Top5 Score 148 -15★ 62 3★ 4 2★ 1 1★ 5Laser Plumbing & Electrical Napier fields plumbing and electrical work, with same-day callouts a recurring outcome for clients who contact them directly. Tradespeople like Willie and Vince communicate clearly on the job, and the office coordinates parts sourcing and scheduling when repairs need multiple steps to resolve.
location_on 72 Taradale Road, Onekawa, Napier
Before you hire a heat pump installer in Napier and Hastings
Drawn from 184 customer reviews collected for this page. The first answer is what it costs.
What does heat pump installation typically cost in New Zealand? expand_more
A single split-system heat pump, supply and installation combined, runs between $2,000 and $4,500 for most single rooms or living areas. Multi-head systems covering several rooms range from $5,000 to $12,000 or more depending on the number of indoor units.
Difficult installations, such as high walls, long pipe runs, or switchboard upgrades, push costs toward the upper end of those ranges. The Warmer Kiwi Homes programme, administered by EECA (Energy Efficiency and Conservation Authority), can subsidise up to 80% of costs for eligible Community Services Card holders and low-income homeowners, so check eligibility before you accept any quote.
How do I know if a heat pump installer is qualified and certified? expand_more
The statutory requirement to check first is electrical: connecting a heat pump to mains power is prescribed electrical work, so the person doing it must be registered with the Electrical Workers Registration Board (EWRB) and hold a current annual practising licence, both of which you can verify on the EWRB public register using their registration number. On refrigerant handling, there is no government occupational licence for refrigeration and air conditioning technicians in New Zealand, so what you are looking for is an industry credential, with training and certification run through the Refrigerant Licence Trust Board.
Ask which brands the installer is authorised to fit, because manufacturer accreditation is separate from any legal requirement and directly affects your warranty coverage. If you are applying for a Warmer Kiwi Homes grant, the installer must also be accredited through an EECA-approved provider, which is a programme requirement rather than a general legal one.
How do I know if the heat pump I'm being sold is the right size for my room? expand_more
A legitimate sizing assessment uses a heat load calculation that accounts for your room's floor area, ceiling height, insulation, window area, and local climate, rather than just a rough square metre estimate. As a starting point, expect around 100 to 125 watts of heating capacity per square metre, meaning a 20 to 30 square metre bedroom suits a 3 kW unit, while a 50 to 70 square metre open-plan living space needs 5 to 7 kW. Reviewers in this region noted installers who took time to explain unit placement and sizing options, which is a good sign; an installer who quotes a unit without visiting your home or asking about insulation and ceiling height is skipping steps that matter.
What are the warning signs of a heat pump installer you shouldn't hire? expand_more
- –An installer who cannot provide an EWRB registration number or becomes evasive when you ask to verify their electrical licence on the public register.
- –Vague or dismissive answers about what refrigerant handling qualification the technician holds, since a credible operator will name the industry credential without hesitation.
- –No site visit before quoting, which means no proper heat load assessment and a real risk of getting the wrong size unit.
- –Poor communication after booking, including long gaps with no updates on scheduling or delays, a pattern visible in negative reviews in this region where customers waited weeks with no contact.
- –Lack of transparency on pricing, with one reviewer in this category noting that unexpected costs hit harder when no upfront estimate was given.
- –No clear answer on what happens if something goes wrong after installation, since a reputable installer will state their workmanship warranty without you having to press for it.
What should you ask before hiring a heat pump installer? expand_more
- –What is your EWRB registration number, and can I verify your current practising licence on the Electrical Workers Registration Board public register?
- –What refrigerant handling qualification does the technician hold, and which body issued it?
- –Which brands are you authorised to install, and does fitting a unit yourself affect the manufacturer warranty?
- –Are you accredited through an EECA-approved provider for the Warmer Kiwi Homes programme, if a subsidy is relevant to your situation?
- –How do you determine the right unit size, and will you carry out a heat load assessment before recommending a specific kilowatt rating?
- –What does the quote include, specifically whether it covers the indoor unit, outdoor unit, pipe work, electrical connection, and a test run, and what would trigger additional charges?
Also recommended heat pump installers in Napier and Hastings
Ranked 6 to 10 on the same public review record.
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6
Abode Heating & Insulation
★ 5.0 30 reviews Top5 Score 1445★ 30Abode Heating & Insulation brings heat pump installation and broader home heating work under one team, with Grant leading quotes and coordinating tradespeople through to completion. Reviewers highlight the team returning after installation to walk clients through operation, including on jobs where difficult roof cavities added complexity to the install.
location_on 623 York Street, Mahora, Hastings
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7
Compass Energy Ltd, Electrical inspector/ Electrician Napier,Hastings,Havelock north,Hawkesbay.
★ 4.9 27 reviews Top5 Score 1415★ 26 1★ 1Compass Energy handles residential and commercial heat pump installation, including both Daikin and Mitsubishi Heavy Industries units, with one client returning for three separate installs across two sites. Leigh thinks through unit placement for effective airflow, walks clients through operation before leaving, and cleans up fully on the day.
location_on 54 Anderson Road, Taradale, Napier
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8
Pacific Heat Pumps & Air Conditioning Ltd
★ 5.0 19 reviews +1 Top5 Score 1405★ 19Pacific Heat Pumps, led by Jason, takes on placements that other installers have turned down as too difficult, finding workable solutions on residential, rental, and Tiny Home jobs alike. He runs through operation and maintenance with clients before leaving, and returns years later for deep cleans and servicing on systems he originally installed.
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9
Napier Heat Pumps
★ 4.9 21 reviews +1 Top5 Score 139 +25★ 19 4★ 2Napier Heat Pumps gets heat pump installations completed at pace, with one job running from initial visit to finished install in under 75 hours and a rural client booked and installed within a week of receiving a quote. CJ handles quoting and site assessment, and in several cases returned alongside the installer to walk clients through operation before leaving.
location_on 20 Dunlop Road, Onekawa, Napier
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10
East Coast Plumbing and Gas Limited
★ 4.6 27 reviews Top5 Score 1355★ 22 4★ 2 3★ 2 1★ 1East Coast Plumbing and Gas has central heating installation in its repertoire alongside gas appliance work, with Shaun bringing specific expertise in radiator placement and system design for large or difficult-to-heat homes. Erin in the office is a named point of contact who moves quickly on urgent bookings, and online booking speeds up routine scheduling.
location_on 418 Saint Aubyn Street West, Hastings
About this ranking
What the 10 heat pump installers listed above hold, at the 8 October 2026 check.
We first assessed heat pump installers in Napier and Hastings in July 2026 and have rechecked the ranking twice since. Two different businesses have held first place; AirControl Hawkes Bay has held it since August 2026. AirControl Hawkes Bay, Service X NZ, Butler & Hewitt and HRV Hawkes Bay have been in the top 5 at every check. Across the 14 locations we assess heat pump installers in, the 140 businesses listed have a median rating of 4.9, and one-star reviews are 2.1% of their total.
What has changed since July 2026? expand_more
- Oct 2026
Scoring method updated. East Coast Plumbing and Gas entered the list at #10.
- Aug 2026
New first place: AirControl Hawkes Bay. Laser Plumbing & Electrical Napier entered the top 5, up from #6. Pacific Heat Pumps entered the list at #8.
- Jul 2026
First check.
How are the top heat pump installers in Napier and Hastings chosen? expand_more
We build this page from Google Maps results for heat pump installers in Napier and Hastings. Each one is scored on its public rating and review record. Businesses outside the area, or whose reviews describe a different line of work, are left out, and a business whose main Google category is a different trade is held back until a person has checked what it does. A business whose website no longer resolves and that has had no Google review for six months is treated as dormant and left off the page until either changes. Every category and city is rechecked on a rolling cycle, about every two to three months. A location with a subscribing business is rechecked every month, and the whole page updates with it. See how we rank for the full method.
What does a business subscription offer? expand_more
No business can pay for a place in these rankings. Claiming and verifying a listing is free. It adds a phone number to the card and a small trust bonus (+3 points) to its score, for confirming a real operator stands behind the listing. The owner also gets a dashboard showing how their score is made up. A paid subscription provides an enhanced card with more ways to reach the business, including a website link and a detailed profile page. It also refreshes this page monthly and adds ranking history and competitor analysis to the owner's dashboard. The subscription adds nothing to the score. Claim your listing or see what a subscription includes.
Why isn't my business listed? expand_more
We build this page from Google Maps results for heat pump installers in Napier and Hastings. The usual reasons for missing out are a Google Business category that does not match, too few reviews to score near the top, or an address outside the area we cover. Sometimes we miss a business that should be here. Check where you rank first. If you are not there and think you should be, get in touch.