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Best Heat Pump Installers in Napier and Hastings

We assessed 14 heat pump installers in Napier and Hastings and ranked the top 5 on their public review record: rating quality, review volume and how recent the reviews are. The 10 listed below hold 839 Google reviews between them. No business can pay for a place in these rankings. Last updated 24 August 2026. How we rank →

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Before you hire

Connecting a heat pump to mains power is prescribed electrical work, so confirm your installer is listed on the Electrical Workers Registration Board register before booking. Refrigerant handling is covered by industry certification rather than a government licence, so ask what qualification the technician holds. Ask installers which brands they are authorised to install, what the manufacturer warranty covers, and what the running cost estimate is for your space.

Top 5 Heat Pump Installers in Napier and Hastings

The top 5 heat pump installers in Napier and Hastings are Alchemy Plumbing & Gas, AirControl Hawkes Bay, Service X NZ, Butler & Hewitt, and HRV Hawkes Bay, ranked by Top5 score. Scroll for our take on each, plus what to ask before you hire.

  • 1

    Alchemy Plumbing & Gas Hawkes Bay

    ★ 4.9 231 reviews +10 Top5 Score 169 +1
    5★ 221 4★ 9 1★ 1

    Alchemy Plumbing & Gas turns around urgent jobs fast, with multiple reviewers reaching them late or at short notice and having a tradesperson on site within hours. Itemised quotes are sent before work begins, and the front-desk team, including Erin, keeps communication clear from first contact through to completion.

    Reviews most often describe: Urgent callouts needing same-day or next-day resolution

    • ✓ Arrived on site within hours of a same-day emergency call
    • ✓ Itemised quotes provided upfront with no hidden costs reported
    • ✓ Office staff responded promptly and confirmed details before dispatch

    location_on 129 Maraekakaho Road, Camberley, Hastings

    map Map Is this your business?
  • 2

    AirControl Hawkes Bay Ltd - Heat Pump Specialists

    ★ 5.0 169 reviews +1 Top5 Score 167
    5★ 166 4★ 3

    AirControl Hawkes Bay installs heat pumps across the region, including rural and central Hawkes Bay properties, and gets most jobs from quote to completion within a week. Installers like Sefton take time on-site to advise on unit placement and explain how to get the most from the system once it is running.

    Reviews most often describe: Families wanting fast quotes and same-week installation

    • ✓ Quote to installation completed within one week across multiple jobs
    • ✓ Installers advise on unit placement before work begins
    • ✓ Site left clean and tidy after every installation visit

    location_on 9 Rochester Street, Tamatea, Napier

    map Map Is this your business?
  • 3

    SERVICE X NZ

    ★ 5.0 90 reviews Top5 Score 159
    5★ 90

    Service X NZ covers heat pump installation, cleaning, and servicing, with lead technician PK advising on correct unit sizing, running separate electrical lines where safety requires it, and walking clients through operation before leaving. Booking is straightforward via an online form, with contact made within 24 hours and most appointments set within days of enquiry.

    Reviews most often describe: Homeowners wanting both installation and ongoing servicing

    • ✓ Cleans up the work area and resets the space before leaving
    • ✓ Contacts clients proactively if running early or late to appointment
    • ✓ Explains how to operate the unit and checks settings before finishing
    map Map Is this your business?
  • 4

    Butler & Hewitt Ltd

    ★ 4.8 79 reviews +2 Top5 Score 153 +1
    5★ 74 4★ 2 2★ 2 1★ 1

    Butler & Hewitt covers heat pump installation, ongoing servicing, and fault diagnosis, with technicians like Dave resolving long-standing issues other installers missed. When installations hit unexpected complications, the team works through them on the day rather than rescheduling, and follows up with app setup and maintenance guidance before leaving the site.

    Reviews most often describe: Households needing installation, servicing, and fault diagnosis

    • ✓ Quote and full installation completed within one week of enquiry
    • ✓ Installers explain unit operation and set up phone app on-site
    • ✓ Technicians work quietly and considerately around household occupants

    location_on 31 Niven Street, Onekawa, Napier

    map Map Is this your business?
  • 5

    HRV Hawkes Bay

    ★ 4.7 88 reviews Top5 Score 153 +3
    5★ 76 4★ 6 2★ 1 1★ 5

    HRV Hawkes Bay coordinates filter replacements, fault diagnosis, and system servicing, with the business tracking when maintenance is due and contacting clients directly to book appointments. Technicians arrive at confirmed times, explain correct system settings on site, and carry out repairs including component replacements during the same visit.

    Reviews most often describe: Homeowners wanting managed maintenance schedules and servicing

    • ✓ Contacts clients proactively when filter replacement is due
    • ✓ Technicians arrive at a confirmed time, not a vague window
    • ✓ Faults found during servicing are fixed in the same visit

    location_on Unit B/129 Maraekakaho Road, Camberley, Hastings

    map Map Is this your business?

Before you hire a heat pump installer in Napier and Hastings

Drawn from 184 customer reviews collected for this page. The first answer is what it costs.

What does heat pump installation typically cost in New Zealand? expand_more

A single split-system heat pump, supply and installation combined, runs between $2,000 and $4,500 for most single rooms or living areas. Multi-head systems covering several rooms range from $5,000 to $12,000 or more depending on the number of indoor units. Difficult installations, such as high walls, long pipe runs, or switchboard upgrades, push costs toward the upper end of those ranges. The Warmer Kiwi Homes programme, administered by EECA (Energy Efficiency and Conservation Authority), can subsidise up to 80% of costs for eligible Community Services Card holders and low-income homeowners, so check eligibility before you accept any quote.

Full heat pump installation cost guide, with sources

How do I know if a heat pump installer is qualified and certified? expand_more

The statutory requirement to check first is electrical: connecting a heat pump to mains power is prescribed electrical work, so the person doing it must be registered with the Electrical Workers Registration Board (EWRB) and hold a current annual practising licence, both of which you can verify on the EWRB public register using their registration number. On refrigerant handling, there is no government occupational licence for refrigeration and air conditioning technicians in New Zealand, so what you are looking for is an industry credential, with training and certification run through the Refrigerant Licence Trust Board. Ask which brands the installer is authorised to fit, because manufacturer accreditation is separate from any legal requirement and directly affects your warranty coverage. If you are applying for a Warmer Kiwi Homes grant, the installer must also be accredited through an EECA-approved provider, which is a programme requirement rather than a general legal one.

How do I know if the heat pump I'm being sold is the right size for my room? expand_more

A legitimate sizing assessment uses a heat load calculation that accounts for your room's floor area, ceiling height, insulation, window area, and local climate, rather than just a rough square metre estimate. As a starting point, expect around 100 to 125 watts of heating capacity per square metre, meaning a 20 to 30 square metre bedroom suits a 3 kW unit, while a 50 to 70 square metre open-plan living space needs 5 to 7 kW. Reviewers in this region noted installers who took time to explain unit placement and sizing options, which is a good sign; an installer who quotes a unit without visiting your home or asking about insulation and ceiling height is skipping steps that matter.

What are the warning signs of a heat pump installer you shouldn't hire? expand_more
  • –An installer who cannot provide an EWRB registration number or becomes evasive when you ask to verify their electrical licence on the public register.
  • –Vague or dismissive answers about what refrigerant handling qualification the technician holds, since a credible operator will name the industry credential without hesitation.
  • –No site visit before quoting, which means no proper heat load assessment and a real risk of getting the wrong size unit.
  • –Poor communication after booking, including long gaps with no updates on scheduling or delays, a pattern visible in negative reviews in this region where customers waited weeks with no contact.
  • –Lack of transparency on pricing, with one reviewer in this category noting that unexpected costs hit harder when no upfront estimate was given.
  • –No clear answer on what happens if something goes wrong after installation, since a reputable installer will state their workmanship warranty without you having to press for it.
What should you ask before hiring a heat pump installer? expand_more
  • –What is your EWRB registration number, and can I verify your current practising licence on the Electrical Workers Registration Board public register?
  • –What refrigerant handling qualification does the technician hold, and which body issued it?
  • –Which brands are you authorised to install, and does fitting a unit yourself affect the manufacturer warranty?
  • –Are you accredited through an EECA-approved provider for the Warmer Kiwi Homes programme, if a subsidy is relevant to your situation?
  • –How do you determine the right unit size, and will you carry out a heat load assessment before recommending a specific kilowatt rating?
  • –What does the quote include, specifically whether it covers the indoor unit, outdoor unit, pipe work, electrical connection, and a test run, and what would trigger additional charges?

Heat Pump Installers ranked 6 to 10 in Napier and Hastings

They scored below the top 5 on the same public review record.

  • 6

    Laser Plumbing & Electrical Napier

    ★ 4.6 74 reviews Top5 Score 149 +5
    5★ 64 3★ 4 2★ 1 1★ 5

    Laser Plumbing & Electrical Napier gets jobs booked and attended quickly, with same-day completions noted across multiple visits and next-morning attendance for late-afternoon requests. Staff from the front desk through to the tradespeople communicate clearly on timing, keeping clients informed about when work will be carried out.

    Reviews most often describe: Clients needing prompt scheduling and same-day callouts

    • ✓ Same-day job completion reported across multiple separate visits
    • ✓ Front desk staff coordinate parts and tradespeople within the week
    • ✓ Prompt response to after-hours and urgent requests from clients

    location_on 72 Taradale Road, Onekawa, Napier

    map Map Is this your business?
  • 7

    Abode Heating & Insulation

    ★ 5.0 30 reviews Top5 Score 144
    5★ 30

    Abode Heating & Insulation brings heat pump installation and broader home heating work under one team, with Grant leading quotes and coordinating tradespeople through to completion. Reviewers highlight the team returning after installation to walk clients through operation, including on jobs where difficult roof cavities added complexity to the install.

    Reviews most often describe: Clients wanting heat pump work from a trusted repeat installer

    • ✓ Grant personally quoted and coordinated jobs from start to finish
    • ✓ Team returned after install to walk clients through using the system
    • ✓ Repeat customers across multiple heat pump and heating jobs

    location_on 623 York Street, Mahora, Hastings

    map Map Is this your business?
  • 8

    APlus Plumbing and Gas

    ★ 4.9 31 reviews Top5 Score 143 +1
    5★ 30 1★ 1

    APlus Plumbing and Gas draws repeat work across gas conversions, bathroom renovations, drainage, and kitchen plumbing from clients across Napier, Hastings, Havelock North, and Flaxmere. Jacob leads the team and is cited directly for his attention to how finished work looks, not just whether it functions, and staff from first contact through to on-site completion are noted for keeping communication clear throughout.

    Reviews most often describe: Clients needing plumbing and gas work done fast across Hawke's Bay

    • ✓ Multiple team members praised by name across separate jobs
    • ✓ Jobs coordinated across Napier, Hastings, Havelock North, and Flaxmere
    • ✓ Clients return and refer others after completing several jobs

    location_on 813b Caroline Road, Mayfair, Hastings

    map Map Is this your business?
  • 9

    Compass Energy Ltd, Electrical inspector/ Electrician Napier,Hastings,Havelock north,Hawkesbay.

    ★ 4.9 27 reviews Top5 Score 141 +1
    5★ 26 1★ 1

    Compass Energy handles residential and commercial heat pump installation, including both Daikin and Mitsubishi Heavy Industries units, with one client returning for three separate installs across two sites. Leigh thinks through unit placement for effective airflow, walks clients through operation before leaving, and cleans up fully on the day.

    Reviews most often describe: Repeat heat pump installs across residential and commercial sites

    • ✓ Removes old heat pump units and leaves the site completely clear
    • ✓ Demonstrates heat pump operation to clients before finishing the job
    • ✓ Returns for follow-up electrical work after initial heat pump install

    location_on 54 Anderson Road, Taradale, Napier

    map Map Is this your business?
  • 10

    Napier Heat Pumps

    ★ 4.9 20 reviews Top5 Score 138
    5★ 18 4★ 2

    Napier Heat Pumps gets heat pump installations completed at pace, with one job running from initial visit to finished install in under 75 hours and a rural client booked and installed within a week of receiving a quote. CJ handles quoting and site assessment, and in several cases returned alongside the installer to walk clients through operation before leaving.

    Reviews most often describe: Households needing fast quotes and rapid installation turnaround

    • ✓ Quote to installation completed within a week across multiple jobs
    • ✓ Sales and installation staff explain unit operation before leaving site
    • ✓ Rural properties accommodated with the same turnaround as city jobs

    location_on 20 Dunlop Road, Onekawa, Napier

    map Map Is this your business?

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About this ranking

How are the top heat pump installers in Napier and Hastings chosen? expand_more

We build this page from Google Maps results for heat pump installers in Napier and Hastings. Each one is scored on its public rating and review record. Businesses outside the area, or whose reviews describe a different line of work, are left out. See how we rank for the full method.

How often are rankings updated? expand_more

Every category and city is recrawled on a rolling cycle, about every two months. This page was last checked on 24 August 2026.

Can a business pay to appear in this list? expand_more

No. Top 5 and Also Recommended positions are merit-only and cannot be purchased. Verifying a business is free. A subscription adds a website link on the card, a public profile page, and competitor and ranking history in the owner's dashboard, none of which affects ranking position. See what a subscription includes.

Why isn't my business listed? expand_more

We build this page from Google Maps results for heat pump installers in Napier and Hastings. The usual reasons for missing out are a Google Business category that does not match, too few reviews to score near the top, or an address outside the area we cover. At the last update, the smallest review count among the 10 businesses listed here was 20. Check where you rank or read how rankings work.