Best Heat Pump Installers in Napier and Hastings
We assessed 13 heat pump installers in Napier and Hastings and ranked the top 5 on their public review record: rating quality, review volume and how recent the reviews are. The 10 listed below hold 826 Google reviews between them. No business can pay for a place in these rankings. Last updated 15 July 2026. How we rank →
Before you hire
Connecting a heat pump to mains power is prescribed electrical work, so confirm your installer is listed on the Electrical Workers Registration Board register before booking. Refrigerant handling is covered by industry certification rather than a government licence, so ask what qualification the technician holds. Ask installers which brands they are authorised to install, what the manufacturer warranty covers, and what the running cost estimate is for your space.
Top 5 Heat Pump Installers in Napier and Hastings
The 5 highest-scoring businesses from 13 analysed. Ranked on independent signals only. Scroll for our take on each, plus what to ask before you hire.
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1
Alchemy Plumbing & Gas Hawkes Bay
★ 4.9 221 reviews Top5 Score 1685★ 211 4★ 9 1★ 1Alchemy Plumbing & Gas Hawkes Bay turns around emergency jobs the same day contact is made, with staff regularly fitting in unplanned work at short notice. Itemised quotes with no hidden costs are a noted part of how they handle every job, from first enquiry through to completion.
Reviews most often describe: Urgent callouts needing same-day or next-day response
- ✓ Same-day emergency response
- ✓ Itemised quotes, no hidden costs
- ✓ Weekend and after-hours availability
location_on 129 Maraekakaho Road, Camberley, Hastings
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2
AirControl Hawkes Bay Ltd - Heat Pump Specialists
★ 5.0 168 reviews Top5 Score 1675★ 165 4★ 3AirControl Hawkes Bay Ltd turns around heat pump installs quickly, with multiple reviewers noting quote-to-installation within a single week. Installers take time to walk clients through how to use their new unit before leaving the job.
Reviews most often describe: Homeowners wanting fast quotes and same-week installs
- ✓ Quote to install within one week
- ✓ Cleans up fully after install
- ✓ Explains unit operation on-site
location_on 9 Rochester Street, Tamatea, Napier
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3
SERVICE X NZ
★ 5.0 90 reviews Top5 Score 1595★ 90SERVICE X NZ turns around heat pump installations and cleans within tight timeframes, often booking within a week of first contact. PK walks clients through how to operate their new unit and will flag and fix outside faults on the spot during a service visit.
Reviews most often describe: Homeowners wanting fast heat pump install or service
- ✓ Same-day or next-day booking available
- ✓ Quotes from photos before arrival
- ✓ Explains unit operation after install
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4
Butler & Hewitt Ltd
★ 4.8 77 reviews Top5 Score 1535★ 72 4★ 2 2★ 2 1★ 1Butler & Hewitt Ltd works through installation hiccups on-site without passing the problem back to the client, including when a second unit proved tricky to fit. Installers also set up the heat pump app on customers' phones and walk through cleaning and maintenance before they leave.
Reviews most often describe: Homeowners replacing old heating with heat pumps
- ✓ Fixes installation hiccups on the spot
- ✓ App setup included at install
- ✓ Rubbish removed after install
location_on 31 Niven Street, Onekawa, Napier
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5
HRV Hawkes Bay
★ 4.7 88 reviews Top5 Score 1505★ 76 4★ 6 2★ 1 1★ 5HRV Hawkes Bay coordinates filter replacement schedules and service reminders so homeowners never have to track maintenance themselves. Confirmed appointment times mean no waiting around, and servicers explain system settings on the spot to get the most out of the install.
Reviews most often describe: Homeowners wanting hands-off long-term system maintenance
- ✓ Proactive maintenance reminders sent to you
- ✓ Confirmed arrival time given upfront
- ✓ Settings explained during service visit
location_on Unit B/129 Maraekakaho Road, Camberley, Hastings
Before you hire a heat pump installer in Napier and Hastings
Drawn from 184 customer reviews collected for this page. The first answer is what it costs.
What does heat pump installation typically cost in New Zealand? expand_more
A single split-system heat pump, supply and installation combined, runs between $2,000 and $4,500 for most single rooms or living areas. Multi-head systems covering several rooms range from $5,000 to $12,000 or more depending on the number of indoor units. Difficult installations, such as high walls, long pipe runs, or switchboard upgrades, push costs toward the upper end of those ranges. The Warmer Kiwi Homes programme, administered by EECA (Energy Efficiency and Conservation Authority), can subsidise up to 80% of costs for eligible Community Services Card holders and low-income homeowners, so check eligibility before you accept any quote.
How do I know if a heat pump installer is qualified and certified? expand_more
The statutory requirement to check first is electrical: connecting a heat pump to mains power is prescribed electrical work, so the person doing it must be registered with the Electrical Workers Registration Board (EWRB) and hold a current annual practising licence, both of which you can verify on the EWRB public register using their registration number. On refrigerant handling, there is no government occupational licence for refrigeration and air conditioning technicians in New Zealand, so what you are looking for is an industry credential, with training and certification run through the Refrigerant Licence Trust Board. Ask which brands the installer is authorised to fit, because manufacturer accreditation is separate from any legal requirement and directly affects your warranty coverage. If you are applying for a Warmer Kiwi Homes grant, the installer must also be accredited through an EECA-approved provider, which is a programme requirement rather than a general legal one.
How do I know if the heat pump I'm being sold is the right size for my room? expand_more
A legitimate sizing assessment uses a heat load calculation that accounts for your room's floor area, ceiling height, insulation, window area, and local climate, rather than just a rough square metre estimate. As a starting point, expect around 100 to 125 watts of heating capacity per square metre, meaning a 20 to 30 square metre bedroom suits a 3 kW unit, while a 50 to 70 square metre open-plan living space needs 5 to 7 kW. Reviewers in this region noted installers who took time to explain unit placement and sizing options, which is a good sign; an installer who quotes a unit without visiting your home or asking about insulation and ceiling height is skipping steps that matter.
What are the warning signs of a heat pump installer you shouldn't hire? expand_more
- –An installer who cannot provide an EWRB registration number or becomes evasive when you ask to verify their electrical licence on the public register.
- –Vague or dismissive answers about what refrigerant handling qualification the technician holds, since a credible operator will name the industry credential without hesitation.
- –No site visit before quoting, which means no proper heat load assessment and a real risk of getting the wrong size unit.
- –Poor communication after booking, including long gaps with no updates on scheduling or delays, a pattern visible in negative reviews in this region where customers waited weeks with no contact.
- –Lack of transparency on pricing, with one reviewer in this category noting that unexpected costs hit harder when no upfront estimate was given.
- –No clear answer on what happens if something goes wrong after installation, since a reputable installer will state their workmanship warranty without you having to press for it.
What should you ask before hiring a heat pump installer? expand_more
- –What is your EWRB registration number, and can I verify your current practising licence on the Electrical Workers Registration Board public register?
- –What refrigerant handling qualification does the technician hold, and which body issued it?
- –Which brands are you authorised to install, and does fitting a unit yourself affect the manufacturer warranty?
- –Are you accredited through an EECA-approved provider for the Warmer Kiwi Homes programme, if a subsidy is relevant to your situation?
- –How do you determine the right unit size, and will you carry out a heat load assessment before recommending a specific kilowatt rating?
- –What does the quote include, specifically whether it covers the indoor unit, outdoor unit, pipe work, electrical connection, and a test run, and what would trigger additional charges?
Heat Pump Installers ranked 6 to 10 in Napier and Hastings
They scored below the top 5 on the same public review record.
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6
Laser Plumbing & Electrical Napier
★ 4.6 74 reviews Top5 Score 1445★ 64 3★ 4 2★ 1 1★ 5Laser Plumbing & Electrical Napier turns around urgent heating requests quickly, with same-day and next-morning attendance recorded across multiple jobs. Staff on the phone and on-site are noted for keeping clients informed about timing throughout the process.
Reviews most often describe: Homeowners wanting fast-turnaround heating installations
- ✓ Next-morning attendance on urgent jobs
- ✓ Responds same day to requests
- ✓ Clear updates on job timing
location_on 72 Taradale Road, Onekawa, Napier
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7
Abode Heating & Insulation
★ 5.0 30 reviews Top5 Score 1445★ 30Abode Heating & Insulation gets heat pumps installed cleanly even in difficult roof cavities, coordinating the electrician without the customer having to chase anything. Grant walks clients through how to use the unit after installation, coming back when needed to make sure they are comfortable.
Reviews most often describe: Hawke's Bay homeowners wanting straightforward heat pump installation
- ✓ Returns post-install to explain operation
- ✓ Handles difficult roof cavity installs
- ✓ Clear communication at every step
location_on 623 York Street, Mahora, Hastings
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8
APlus Plumbing and Gas
★ 4.9 31 reviews Top5 Score 1425★ 30 1★ 1APlus Plumbing and Gas turns around urgent jobs fast, with multiple reviewers describing same-day or within-the-hour responses to calls. Jacob and the team keep clients informed throughout the job, and pricing is explained clearly before work begins.
Reviews most often describe: Urgent callouts needing same-day or next-day response
- ✓ Responds within hours of calling
- ✓ Weekend and after-hours availability
- ✓ Upfront transparent pricing
location_on 813b Caroline Road, Mayfair, Hastings
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9
Compass Energy Ltd, Electrical inspector/ Electrician Napier,Hastings,Havelock north,Hawkesbay.
★ 4.9 27 reviews Top5 Score 1405★ 26 1★ 1Compass Energy Ltd handles heat pump installs across both residential and commercial sites, including challenging locations where airflow placement is thought through before work begins. Leigh walks clients through a demo after installation and leaves the site completely clear, which repeat customers have specifically noted.
Reviews most often describe: Residential and commercial heat pump installs in Hawke's Bay
- ✓ Post-install demo included
- ✓ Installs in difficult or awkward locations
- ✓ Cleans up fully on completion
location_on 54 Anderson Road, Taradale, Napier
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10
Napier Heat Pumps
★ 4.9 20 reviews Top5 Score 1375★ 18 4★ 2Napier Heat Pumps turns around installations within a week of the first call, including for rural clients where getting a tradie out is often the hardest part. The sales rep CJ visits in person to assess the home before quoting, then often returns on installation day to walk customers through how to use the unit.
Reviews most often describe: Homeowners wanting heat pump installed within days
- ✓ Install completed within one week
- ✓ In-home assessment before quoting
- ✓ Installer explains unit operation on the day
location_on 20 Dunlop Road, Onekawa, Napier
Related Napier and Hastings rankings
About this ranking
How are the top heat pump installers in Napier and Hastings chosen? expand_more
We build this page from Google Maps results for heat pump installers in Napier and Hastings. Each one is scored on its public rating and review record. Businesses outside the area, or whose reviews describe a different line of work, are left out. See how we rank for the full method.
How often are rankings updated? expand_more
Every category and city is recrawled on a rolling cycle, about once a month. This page was last checked on 15 July 2026.
Can a business pay to appear in this list? expand_more
No. Top 5 and Also Recommended positions are merit-only and cannot be purchased. Verifying a business is free. A subscription adds a website link on the card, a public profile page, and competitor and ranking history in the owner's dashboard, none of which affects ranking position. See what a subscription includes.
Why isn't my business listed? expand_more
We build this page from Google Maps results for heat pump installers in Napier and Hastings. The usual reasons for missing out are a Google Business category that does not match, too few reviews to score near the top, or an address outside the area we cover. At the last update, the smallest review count among the 10 businesses listed here was 20. Check where you rank or read how rankings work.