Best Heat Pump Installers on the North Shore
We assessed 17 heat pump installers in North Shore and ranked the top 5 on their public review record: rating quality, review volume, and how recent the reviews are. How we rank →
Last updated: 2 Jul 2026
Before you hire
Connecting a heat pump to mains power is prescribed electrical work, so confirm your installer is listed on the Electrical Workers Registration Board register before booking. Refrigerant handling is covered by industry certification rather than a government licence, so ask what qualification the technician holds. Ask installers which brands they are authorised to install, what the manufacturer warranty covers, and what the running cost estimate is for your space.
Top 5 Heat Pump Installers on the North Shore
The five highest-scoring businesses from 17 analysed. Ranked on independent signals only. Scroll for our take on each, plus what to ask before you hire.
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1
Albany Heat Pumps
↑ 2★ 4.8 161 reviews +6 Top5 Score 166 +55★ 148 4★ 7 3★ 1 1★ 5Installation work is tidy and on-time, with staff who communicate throughout and arrive promptly, making them solid for straightforward new setups. However, follow-up service requests can take weeks to get a response, and diagnostic work on faulty units has drawn criticism for being superficial rather than thorough.
Reviews most often describe: New installations and routine servicing of split-unit heat pumps
- ✓ Completes installations before school pickup
- ✓ Two-week wait on service callbacks
- ✓ Minimal site cleanup and garden protection
location_on C15/8 Henry Rose Place, Albany, Auckland
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2
Trident Electrical & Air Conditioning
★ 4.9 161 reviews +2 Top5 Score 166 +25★ 156 4★ 2 1★ 3Reviews do not contain specific detail about heat pump installation work performed by this business. Customer experiences documented relate to electrical work, extractor fan repair, and general service interactions rather than heat pump systems.
- ✓ Squeezes in work before holiday shutdowns
- ✓ Leaves worksites clean
- ✓ Charges nothing for diagnostic visits
location_on 145B Target Road, Wairau Valley, Auckland
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3
HRV North Shore
↓ 2★ 4.7 243 reviews -1 Top5 Score 1665★ 214 4★ 17 3★ 2 1★ 10When persistent issues arise after installation, staff like Dylan Clarke have visited in person, worked through the problem thoroughly, and identified faults other tradespeople missed. Installation crews complete jobs in a matter of hours, clean up before leaving, and walk clients through how the system works.
Reviews most often describe: Homeowners wanting same-day installation with personal follow-up
- ✓ In-person fault investigation after install
- ✓ Cleans up on completion
- ✓ Explains system use to client
location_on 22 Tarndale Grove, Rosedale, Auckland
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4
Heating and Cooling Solutions Services Ltd
★ 4.9 87 reviews Top5 Score 1605★ 84 4★ 1 1★ 2Marco at Heating and Cooling Solutions Services Ltd diagnoses and resolves heat pump faults on tight timelines, often the day after contact. He proposes long-term fixes for recurring problems rather than temporary patches, as shown by his approach to persistent drain clearing issues.
Reviews most often describe: Emergency heat pump repairs and drain issue fixes
- ✓ Same-day repair turnaround
- ✓ Suggests long-term solutions to recurring faults
- ✓ Explains repairs and next steps clearly
location_on 41 Johns Creek Crescent, Silverdale
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5
ASV United
↓ 1★ 4.9 105 reviews +24 Top5 Score 159 +45★ 98 4★ 7ASV United technicians like Andrew walk clients through how their system works and explain when replacement is needed, turning routine service into education. Multiple named staff members show up across multiple years, building familiarity and allowing clients to request them by name for follow-up work.
Reviews most often describe: Heat pump service and advice from known technicians
- ✓ Explains heat pump use and maintenance clearly
- ✓ Same technician available for repeat visits
- ✓ Arrives on time for scheduled appointments
location_on 61 Constellation Drive, Rosedale, Auckland
Other suburbs
Before you hire a heat pump installer on the North Shore
Common themes, pricing patterns, and watch-outs drawn from customer reviews and independent research.
What does heat pump installation typically cost in New Zealand? expand_more
A single split-system heat pump, supply and installation combined, runs between $2,000 and $4,500 for a standard room. Multi-head or multi-room systems start around $5,000 and can reach $12,000 or more depending on the number of indoor units. Ducted systems for whole-home heating sit at the higher end, often exceeding $12,000 once installation complexity is factored in. Get at least three quotes, and confirm each one covers the indoor unit, outdoor unit, pipework, electrical connection, and a test run.
How do I know if a heat pump installer is qualified and certified? expand_more
The clearest legal requirement is electrical: connecting a heat pump to mains power is prescribed electrical work under the Electricity Act 1992, so anyone doing that work for payment must be registered with the Electrical Workers Registration Board (EWRB) and hold a current annual practising licence, both verifiable on the EWRB public register. Ask for the installer's registration number and check it yourself before work begins. On refrigerant handling, there is no government occupational licence for refrigeration and air conditioning technicians in New Zealand, so ask instead what industry certification the technician holds, with training and certification run through the industry-backed Refrigerant Licence Trust Board. Also ask which brands the installer is manufacturer-accredited to fit, because installing outside that accreditation can void the product warranty, and if you are applying for a Warmer Kiwi Homes subsidy through the Energy Efficiency and Conservation Authority (EECA), confirm the installer is accredited under that programme specifically.
How do I know if the heat pump I'm being sold is the right size for my room? expand_more
A legitimate installer will carry out a heat load calculation before recommending a unit, accounting for your room's square metres, ceiling height, insulation, window area, and your location in New Zealand. As a rough guide, allow 100 to 125 watts of heating capacity per square metre, meaning a small bedroom of around 20 to 30 square metres suits a 3 kW unit, while an open-plan living area of 50 to 70 square metres needs 5 to 7 kW or more. One review in this set flagged exactly what happens when sizing goes wrong: the wrong unit was installed for a large studio, leaving the space unable to hold temperature, so if an installer skips the site assessment and quotes from floor area alone, treat that as a red flag.
What are the warning signs of a heat pump installer you shouldn't hire? expand_more
- –An installer who cannot provide an Electrical Workers Registration Board registration number or a current practising licence number on request.
- –Vague or dismissive answers about what refrigerant handling qualification the technician holds, given that industry certification is the expected standard.
- –No site visit before quoting: reviews show that skipping a proper assessment leads to wrong unit sizes and installations that cannot hold temperature.
- –Poor communication after the job is done, including unreturned calls, weeks-long delays for follow-up, and ignored requests for warranty or repair support.
- –Damage to property during installation, such as trampled gardens or screws left scattered, with no acknowledgement or apology from the crew.
- –A technician who charges a call-out fee but performs only a surface check without opening the unit or inspecting internal components when a fault diagnosis was the reason for the visit.
What should you ask before hiring a heat pump installer? expand_more
- –What is your Electrical Workers Registration Board registration number and current practising licence number, and can I verify them on the EWRB public register?
- –What refrigerant handling qualification does the technician hold, and through which certifying body?
- –Which brands are you manufacturer-accredited to install, and how does that affect the product warranty if you fit a unit outside that accreditation?
- –Are you accredited under the Energy Efficiency and Conservation Authority (EECA) Warmer Kiwi Homes programme, if a subsidy is relevant to my situation?
- –How will you determine the right unit size, and will you carry out a heat load calculation based on my room dimensions, insulation, and ceiling height?
- –What does this quote include, specifically whether pipework, electrical connection, installation hardware, and a commissioned test run are all covered, and what might be charged as an extra?
More top heat pump installers on the North Shore
The next five highest-scoring heat pump installers on the North Shore. Worth considering if your first choices aren't available.
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6
Kiwi Heat Pumps
★ 4.8 109 reviews Top5 Score 1575★ 98 4★ 5 3★ 1 1★ 5Kiwi Heat Pumps installs units on time and leaves worksites spotless, with staff who show up at the agreed hour and finish in a matter of hours. Jason handles difficult outdoor placements without fuss and walks clients through system operation before leaving.
Reviews most often describe: Homeowners wanting a straightforward install with minimal site disruption
- ✓ Arrives and departs on schedule
- ✓ Completes installs within two hours
- ✓ Leaves site clean and tidy
location_on 7 Foundry Road, Silverdale
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7
Air Mc Ltd
↓ 2★ 4.6 77 reviews +2 Top5 Score 149 +25★ 67 4★ 3 3★ 1 2★ 1 1★ 5If your heat pump has a fault, Air MC sends a technician quickly, often the next morning, with same-day diagnosis and repair. Technicians document issues with photos on-site and walk you through exactly what they found and how they fixed it before leaving.
Reviews most often describe: Fault diagnosis and repair on existing heat pump systems
- ✓ Next-morning fault callouts
- ✓ Shows photos to explain faults
- ✓ Tests system after repair
location_on Unit P/1 Henry Rose Place, Albany, Auckland
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8
Heat Pump Cleaning Specialists - Air conditioning servicing
↓ 2★ 4.8 43 reviews +1 Top5 Score 148 +25★ 41 2★ 1 1★ 1Hire them if your heat pump needs cleaning to restore efficiency or eliminate odours, and you value someone who shows up on time and completes work without fuss. Customers report measurable results: smell gone, power use down, and comfort restored after their visit.
Reviews most often describe: Heat pump cleaning and filter maintenance with ongoing service
- ✓ Eliminates odours and smell from heat pumps
- ✓ Confirms appointments and arrives on time
- ✓ Noticeably reduces power consumption after cleaning
location_on 47 Bond Crescent, Forrest Hill, Auckland
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9
AC&HP – Air Conditioning & Heat Pumps
↓ 2★ 5.0 33 reviews +4 Top5 Score 147 +35★ 33Hire them if your house has difficult roof access, tight spaces, or a complex configuration where standard installs won't work, as multiple clients saw single-day completion despite these constraints. Boris provides upfront advice on unit selection and layout options, including samples of alternatives like floor grilles, so you understand trade-offs before installation starts.
Reviews most often describe: Homes with challenging layouts or complicated installation sites
- ✓ Completes complex roof access installs in one day
- ✓ Shows sample materials for return vent placement decisions
- ✓ Communicates installation progress and options clearly throughout
location_on Infidel Place, Torbay, Auckland
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10
North Shore Heat Pumps
↓ 2★ 5.0 33 reviews +5 Top5 Score 145 +35★ 32 4★ 1Hire them if you need a heat pump installed in a spot other installers have rejected or you're working to a tight timeline. Tim's team quotes same-day and can move from site visit to installation within days, with particular skill adapting systems to awkward spaces.
Reviews most often describe: Complex locations and quick turnarounds on heat pump swaps
- ✓ Quotes and site visits same day
- ✓ Installs in locations competitors declined
- ✓ Installation completed within four days of decision
location_on 112 Sunnybrae Road, Hillcrest, Auckland
Related North Shore rankings
About this ranking
How are North Shore's top Heat Pump Installers chosen? expand_more
We assess every Heat Pump Installers business on the North Shore against public ratings and review data using a consistent, published method. See how we rank for the full methodology. Top 5 and Also Recommended positions are merit-based and cannot be purchased. At the last update, scores in the top 5 ranged from 159 to 166 points.
How often are rankings updated? expand_more
Rankings are refreshed regularly. This list was last updated in 2 July 2026.
Can a business pay to appear in this list? expand_more
No. Top 5 and Also Recommended positions are merit-only and cannot be purchased. Verified businesses may be able to update their listing details in future, but this will never affect ranking positions.
Why isn't my Heat Pump Installers business listed? expand_more
We pull from local search results for each category and city. If you're missing, the most common reasons are an incorrect Google Business category or too few recent reviews. At the last update, the lowest-ranked business in the top 10 had 33 reviews. Check where you rank or read how rankings work.